Reverse Logistics Management Software for Every Product Service

OEMs, 3PLs, and depots manage fulfillment and RMA services better with ServiceManager™.

Desktop displaying a ServiceManger RMA request

What is ServiceManager?

ServiceManager, ServiceCentral’s enterprise resource planning software, provides unmatched flexibility with fully configurable workflows and top service management functionality. Features of this platform include assistance with:

[ultimate_icon_list icon_size=”15″ icon_margin=”15″ el_class=”checkmark”][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Return merchant authorization (RMA) management[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Returns and repairs[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Product disposition[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Refurbishment and remanufacturing[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Warranty management[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Other B2B or B2C needs[/ultimate_icon_list_item][/ultimate_icon_list]

Looking for help managing your reverse logistics partnerships?

ServiceManager can help you build a better reverse logistics business and manage unique ticket fulfillments that your ERP system can’t handle.

Get Started

illustration displaying the return merchandise authorization process with Service Manager

RMA Processing

RMA management comes with its share of complexities. With ServiceManager, you can create, authorize, and direct consumer and B2B return merchandise with our customizable workflows and logic for both customers and providers.

Repair and Returns Processing

Obtain high-level efficiency on the repairs and returns processes. ServiceManager can help you manage triage transitioning for returns, repairs, and refurbishment, replacement, or other necessary product dispositions.

scanner recording a box of gadgets that getting ready to fulfill a shipping order

Fulfillment Management

Manage unique fulfillment requests, especially through reverse logistics channels, including rekitting, order management, and shipping fulfillment.

Inventory Management

With supply chain challenges and e-commerce businesses thriving, never has inventory management been so important. ServiceManager allows you to input and track devices, parts, accessories, and other materials needed to fulfill, repair, or replace products.

Customer service representative on the phone dealing with a warranty claim

Warranty and Insurance Claims

You can also collect, entitle, and process warranty claims against product warranties or insurances validating that entitled services are approved and delivered.

Workflow Management

Internal efficiency is at the root of positive external processing. ServiceManager allows you to create and manage unique workflows for your staff to process and appropriately fulfill services based on region, product, triage results, and many other conditions.

Improve Your Reverse Logistics Partnerships With Dynamic ERP Software

ServiceManager combines the best of ticket fulfillment practices with the internal necessities of relationship management. But that’s not all ServiceCentral provides. We have logistics software that spans the reverse supply chain industry. Whether you’re a manufacturer in need of a new service provider network or you’re the manager of a device repair business, ServiceCentral has you covered. Get started with an inquiry today.

We power services in your industry.

Industries We Serve

What Our Users are Saying

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ServiceCentral’s ability to configure and customize their product to our needs allowed us to focus our efforts elsewhere and go to market faster.

Julian Mitchell, G2 Reverse Logistics

ServiceCentral delivers an outstanding level of support. Although they work with many other businesses, we always feel that we’re their only customer.

Bob Everest, Paragon Bay

The stellar presentation and training made a big impact on us being able to get the most out of the solution.

Kemer Pino, Topp Solutions

ServiceCentral’s returns management solution enhances our overall operation process controls and provides additional business intelligence.

Carlos Lafitte, Cooper General

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Connect with an industry consultant, discuss your business goals, and learn how ServiceManager can help transform your service organization.

Get Started

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