Community, Education, News
June 28, 2022

The Best POS for Repair Shops Will Have These Elements

A dynamic yet easy-to-use point of sale (POS) system for your repair shop will do wonders for customer satisfaction as well as your internal logistics. Common struggles for shop owners are often related to their purchasing systems and inventory integrations – inaccurate numbers, slow transactions, broken automations (or no automations). But with the right approach to their POS, owners, and managers can rest easy and focus on what matters – customer retention with quality repair services.

RepairQ offers POS software and then some. We’ve taken the time to highlight the following elements that every repair shop POS should have.

#1 Simplicity on the Customer Side of the Counter

All you should need for your transactions on the customer side is a simple setup like a tablet or basic payment portal hardware. Whether they’re ordering a repair, returning to pick up an item, or trading in a device, the customer’s touch screen or buttons should be intuitive and easy to use.

Most repair shop customers are already in the shop because they have a device that isn’t working properly. Over-complicating their end of the transaction could make matters worse for them. The less work you can make them do, the better.

#2 Payment Provider Integrations

Be sure to check that your POS system integrates well with the top payment providers, which includes hardware and software. Commonly used payment providers for repair shops include Bluefin, Heartland, or Square.

#3 Trading & Purchasing Capabilities

A vital element of the repair shop industry that separates it from a general retail business is the ability to trade or purchase aftermarket devices or equipment from its customers. Trading with customers can increase company inventory while potentially keeping costs lower without having to pay for shipping or lose time seeking products.

See that your new POS software can purchase customer-owned items for refurbishing and reselling. The system should allow you to add the product to your inventory, manage the item digitally, and provide necessary reporting.

#4 Personalization for Efficiency & Preference

On the internal side of the transaction, repair shop POS software should complement your system at every step, allowing for personalized menus and grids. For example, let’s say a specific part sells far and above more than another. Ideally, you’d want that line item easy to access on the transaction menu, above those that you don’t sell as much.

Your POS software should allow that personalization, so you don’t have to go searching every time a customer orders or purchases that product.

Consider taking the personalization a step further. Suppose you were able to also organize your menu by most repaired products? You probably want the latest iPhone and Samsung cell phone models at the top of your list and the older models further down. This will easily save time for you and the customer.


Repair Software, POS Systems, Integrations – Get It All With RepairQ

With every new development in payment processing and device technology, there comes a new need for point-of-sale systems to follow suit. Best industry practices regularly change and so do payment-related securities and CRM requirements. Make sure you’re keeping your POS up-to-date with the most efficient software available.

Learn how RepairQ can help. Fill out the contact form to get started.

Community, Education, News
June 1, 2022

4 Tips for Good Inventory Management in Repair Centers

Repair centers across the nation rely on the well-being of their inventory systems for the sake of profitability and customer happiness. Nothing retains a customer quite like delivering a quality repair efficiently and without delay. Of course, delays in product and parts shipments have lately defined the state of the supply chain and the reverse supply chain.

At RepairQ, we provide software for repair companies that helps improve each step in the repair transaction process – from reception and inventory management to backend point-of-sale finalization. This post is intended to highlight four ways you can better support your repair center inventory systems.

#1 Have Inventory Automations in Place

Arguably the most important element of inventory management is maintaining up-to-date automation programs. When repair parts come and go, particularly in the electronics repair shop industry, it can be easy to lose track of what you’ve got on your shelves.

This is especially the case for repair shop owners who make the repairs themselves and don’t have time to do regular audits. While verification is still an important step, and no automation is perfect, automatically updated inventory software can save you and your employees hours of work.  

Automations Help Prevent Operator Error

Speaking of employees, there’s little you can do to avoid operator error apart from good training and management. Sometimes errors just happen. And when errors affect your inventory, they have the potential to impact everything else. But when your software automatically updates your inventory count, input error is one less thing you’ll have to worry about.

#2 Install a System That’s Easy to Use

Another way of preventing operator error is the second tip we have for this topic: your software should provide an easy-to-use interface for the user. When you install software with an intuitive user interface, you gift yourself with one less complication in the inventory training process and one less chance of operator error.

Additionally, with the help of a simple interface for inventory management, you can instead exhaust your training efforts on what really matters in your business – training for repair and replacement.

#3 Know What’s Coming Down the Industry Pipeline

Especially vital for electronics and tech repair businesses, but relevant for everyone in the repair industry, is the necessity of staying up to date in industry developments. You’ll want to ensure you’re connected to good resources so you can adjust accordingly. That includes relevant magazines, following experts on social media outlets, and attending conferences. 

A new tablet or phone feature could make a significant portion of your inventory obsolete. When you know what’s coming, you can more efficiently manage your inventory without taking a hit to your bottom line.

#4 Label Just About Everything

Our final tip and a simple one to remember is to label everything – shelving, bins and crates, even the items themselves. Labeling not only helps you maintain the practical organization necessary to prevent losses, but it also saves you and your employees time and headaches.

Taking things one step further, your labeling system will be best optimized if you also organize the inventory according to supply and demand. If you need a part or product and it’s one of the hotter items of the season, you’ll want it as close to the backroom entrance as possible. It may seem like a small thing, but it’ll bring smoothness to a transaction and can improve the customer experience.


Software for Repairs, Returns, & Other Reverse Logistics Needs

RepairQ offers affordable software for every step in your repair transaction process. We also have a wealth of resources and knowledge in the industry. When you partner with RepairQ, you gain more than software, you gain the support necessary for efficient internal and customer-facing processes.

Call us today or use the form below to get started. 

Community, Education, News
May 19, 2022

The Importance of Customer Convenience in 2022: Appointments & Personalization

In a recently published Forbes article, contributor Brian Solis highlights the many demands for digital advances and convenience in customer-facing portals and interactions. These demands, he claims, are the “result of the pandemic and its acceleration of digital adoption” and that “more and more customers are starting to expect innovative and personalized services that value their time.”  

How can repair shops adhere to such demands? At RepairQ, we provide digital solutions via dynamic repair shop software. We’ve highlighted two significant steps that can help boost your repair service customer relations for 2022.

Make Appointment Scheduling Easy on the Front and Back-End of the Transaction

Customers shouldn’t have to bend over backward to have basic needs met. Creating a convenient appointment system is a priority for repair shop owners to not only provide excellent customer service but also maintain expectations and a stable workload. As you know, there’s more to the repair service job than the customer-facing portion.

Let’s take the appointment factor a step further.

Imagine you’re a customer who has just received an alert that their product repair is complete. How would your ideal notification or email look? Odds are it would include the shop hours, a phone number, and a transaction number. Add to it a link to an online appointment portal and you have a convenient all-in-one system that saves your customer time and a headache. A few thumb clicks and they can move on with their day.

Initiate Personalized Services With Easy, Intuitive Customer Portals

According to the same Forbes article earlier mentioned, “Most consumers, 78%, say they’re more likely to make a purchase when receiving personalized service.” It even goes so far as to speculate that this number will increase as younger generations—whose lives know nothing but e-commerce convenience and the help of artificial intelligence—continue to mold the shape of consumer society.

To achieve this, shop owners can utilize software portals that are intuitive to the needs of the customer and provide easy-to-navigate interfaces. It used to be that features like these were only achievable to the corporation, but those days are quickly disappearing as affordable software for the small business owner rolls out regularly.

In other words, the current generation of customers prefers a screen to an aisle. That’s not to say you should abandon the pursuit of a good in-person experience. But you should meet customers where they’re at and give them menus and interfaces they can work with. That starts with revisiting your business software and utilizing options that integrate internal efficiency with external relations. 

Other Features That Can Support Appointment & Personalization

Consider seeking the following features as they complement and support your move toward a more appointment-centered approach:

  • Communication automation
  • Customer and partner survey utilization
  • Analytics and reporting
  • Personalized messages that go beyond generic form emails or mundane marketing tactics

Read on to see how RepairQ can help you achieve an optimal customer relations approach.


RepairQ – Helping You Grow and Sustain Your Repair Business

Whether you’re the owner of an electronics repair shop or you’re in the need of a niche reverse logistics management solution, RepairQ and its partners have a network of resources and solutions ready for utilization.

Our software brings small to mid-sized repair shops a wide range of features for a reasonable price. These features include point of purchase portals, inventory management assistance, enhanced invoicing systems, and customer relationship management tools.

Use our online contact form to get started.

Community, Education, News
May 5, 2022

Opening an Electronics Repair Service Shop? 5 Must-Haves to Get You Started

Maybe you’ve repaired devices on the side for years, helping family members and friends start afresh without having to purchase something new. Or maybe it’s a skill you’ve honed over the years, and you’re now ready to take it to the next level. Whatever your reason for opening a repair shop, you’ll need to pay attention to those vital first steps as you lay the foundation of your business. 

RepairQ provides software solutions for repair service shops in various capacities. We wanted to take the time to highlight the must-haves for electronics repair professionals as they work to support their entrepreneurship and build rapport with customers.

#1 Tips for a Good Electronics Workstation

As you’ve likely anticipated, building an electronics or computer workstation desk is one of your first tasks when you open a repair shop. You can invest in a prebuilt electronics workstation, or you can DIY one and save some money.

A few tips for those workstation DIYers out there:

  • Use sturdy material like solid wood or another nonconductive material like plastic. You can use steel, but you’ll want to ensure the surface is safe from possible conduction.
  • Get a good-quality chair that breathes, supports your back, and complements long work sessions (seriously, you’ll be glad you did).
  • Incorporate electrostatic prevention measures like grounding straps and work mats.
  • Invest in an adjustable lamp for close-up or otherwise difficult-to-see projects.
  • Install easy-to-access storage containers
  • If you haven’t already, start your collection of tools with a bench vise and various-sized clamps.
  • Seek quality testing equipment. Even if you have your own already, consider upgrading to prepare your shop with a fresh set.  

#2 A Network of OEMs and Other Partners

Networking building and partnership acquisition are huge, especially for small business owners looking to get their hands on up-to-date parts and information. That should be a priority if you haven’t started reaching out to manufacturers and distributors yet. It wouldn’t hurt to also keep the competition close and connect with other repair shop owners in the community.

Once you’re good and off the ground, you’ll need to manage these partnerships and stay in the know on necessary software integrations for your internal administrative needs. Despite all the advantages of social media and the hyper connection of western civilization, good ole fashion relationship-building still carries power. 

#3 CRM Software for Quality Customer Interactions

Speaking of relationship management, if your customers appreciate your work, they’ll definitely return. Managing customer relationships will require repair shop CRM software that can not only house vital customer information but also automate communications with them. This way, customers will be notified when their repairs are done. But, more than that, a quality CRM will also help you promote any sales or trade specials you may have.

#4 Touchscreen Point-of-Sale Software for Repair Shops

Point-of-sale software is changing in tech and repair industries. It can do much more than provide the necessary interfaces for your transactions, and it can do so with fewer hardware requirements than older setups. 

Our recommendation? Seek out software that: 

  • Provides easy-to-navigate user interfaces 
  • Is compatible with payments providers like Square or Bluefin
  • Tightly integrates customer and repair data

And, as long as the point-of-sale software you use supports it, you can install a tablet as your transaction point. This alternative should only cost a few hundred dollars and will be efficient for the foreseeable future.

#5 Inventory Management Assistance

Inventory management is huge. If you can start your shop with a competent system, you’ll save yourself a lot of stress in the long run. The right inventory management software will integrate with your sale/trade/purchase transactions and populate parts and device counts accordingly. Some software out there can even help you manage online vs. in-store inventories.


Start Your Repair Shop With RepairQ’s Help

RepairQ offers a wide range of features for repair shop owners looking to keep all their assets in one place. From CRM portals to inventory management, our products can help you get started with confidence. Connect with us today by using the contact form below.  

Community, Education
February 23, 2022

Common Repair Shop Pitfalls and How to Take Control of Them

Owners and operators of repair shops are in a unique place. Many are faced with navigating the murky waters of multiple industries. Among those, electronics repairs and tech support companies are wedged between the highest touch industries: professional services and retail.

So, when there is an issue common to retail services—like supply chain turmoil—it’s going to affect the repair shop sector. Or, when there are employee shortages, it will affect their ability to serve the customer with timely repairs.

The following blog post covers pitfalls common to repair shops and the solutions you can implement to get control of them.

Slow Wait Times for Customers

One of the most common customer complaints across professional services and retail industries: wait times. According to Zendesk, about 60% of customers believe long wait times and holds are the most irritating of customer experiences.

There are typically a few factors at play, here.

#1 Complex Internal Processing

One of the factors is a matter of internal processing. That includes repair shop employees clicking around multiple programs to check on inventory statuses, create orders, and ensure the proper warranty benefits are in place. Complex processing = long wait times for customers who are simply trying to drop off a product for repair.

The Solution:

Unified software for repair companies that supports every stage of the process, rather than different programs serving multiple purposes and complicating operations. 

#2 Outdated Point of Sale Portals

The other factor is related to the point of purchase (or point of sale) step. Malfunction in the point of purchase step is a fast way to frustrate a customer with long lines. That goes for the technical and the interpersonal interactions.

The Solution:

Easy-to-use applications that provide relevant insight into customers’ repair ticket information.

Inaccurate Inventory Records

It sounds simple enough: keep track of your inventory, and you can provide accurate timeframes and pricing for the customer. But this simple measure is easily made complicated by faulty programming and operator error. 

In this day and age when retail (especially electronics) companies are vying for a chance at new device parts, keeping stock of what you’ve got in the back room is of utmost importance.

The Solution:

A comprehensive inventory system that helps you manage stock and purchase orders while providing accurate visibility into SKUs for tracking.

Creating Work for the Customer

As you hope to retain long-term customers, one of the worst things you can do is create work for them where it isn’t necessary. Forbes contributor Dan Gingiss had this to say about the customer experience, “…today’s customers are more connected and have access to more information than any other generation of customers in history, but they still can’t read minds (at least not yet). So why do many companies create situations where customers need to figure things out for themselves?”

Gingiss goes on to provide his experience as a customer of a service provider and illustrate the unnecessary steps he had to take to simply have a positive experience.

Repair service providers, in their unique position, should see the customer experience as an opportunity to gain trust with a proactive approach. The best way to do that is through the digital support of competent software and systems.

The Solution:

Provide easier access to product repair ticket statuses through an intuitive customer portal, automated emails for updates, and internal tracking queues.

In other words, once repair professionals have the support to accurately track repair statuses and remove administrative obstacles, they’re in a better position to anticipate customer needs.

RepairQ – Digital Solutions for the Repair Service Industry

From up-to-date inventory management to easy, customer-facing portals, RepairQ provides digital solutions for a spectrum of repair service pain points. Not only that, but we also have a vast network of repair service partners whose needs are always evolving.

What does that mean for your service? You can count on our software to evolve with the industry. Give us a call to learn more, or start an inquiry today.

Community, Education
February 18, 2022

Cell Phone & Computer Repair Shop Software Checklist

Dell, Toshiba, Apple, Samsung, Huawei – the list of electronic device brands grows every year, and the list of models and device types grows even greater. It’s hard enough for the consumer to keep up. Repair shop owners and managers face challenges unlike those facing even the device retailer, challenges a change in company software may solve. Note the following example for a deeper dive or continue on to the repair service software checklist below. 


The Repair Shop Challenge

A retailer, for example, may see a two-year-old model under warranty come in for repairs. Odds are they have the resources necessary to fulfill the ticket. How so? Well, they’ve 1) already seen this device and have its parts and specs on file, and 2) the model isn’t very old so it lends well to order turnaround. In other words, processing the claim is simply a matter of a few clicks for the retailer.

A device coming into a private repair shop, however, may have exhausted its warranty with the retailer. It may be four or five years old (ancient by technology standards) and require unique parts that are difficult to track down. What’s more, the consumer isn’t likely to be very excited about the repair timeline if the damaged device requires special orders.

The Solution: Up-to-Date Software

The best way that repair shop owners can keep up with such demands is with a supportive digital system that assists the user from initial consumer touchpoint through fulfillment.  


The following checklist contains what we believe that repair service software should offer, at minimum, if service providers hope to grow in the current technological climate.

☑️ Tracking Tickets & Updates 

Once they’ve processed the order, the repair shop employee should have visibility into the order’s status and details all the way through completion. That includes:

  • General repair status
  • Any third-party or OEM updates
  • Parts order details
  • Estimated deliveries
  • Customer information

Not only is this a necessary feature, but it should be a relatively easy one to access for the trained user. Ask yourself: How’s your repair ticket visibility?

☑️ Customer Relationship Management Application

If you’re on the hunt to take your marketing strategies to the next level, you’ll want an in-depth CRM application. The connections you maintain with your customers—whether through email, text, or in-person—are contingent on the information they provide you. An up-to-date CRM will house current customer information while providing marketing assets for staying in touch and promoting company specials.

Does your CRM support your repair service system where it needs to?

☑️ Well-Programmed Automations

At the root of every great software system are smooth-working automations. From customer contact updates to automatic emails on repair statuses, your system’s level of dependence on automations may surprise you.

Consider also your parts inventory. How automatic is the SKU processing? Does your system update itself once inventory numbers reach a certain threshold? Does it flag you to tell you it’s time to order again? These features are possible, and automations can help.

☑️ Affordable Installation

A perhaps overlooked feature of repair service software is its ability to adapt to the hardware you have in place. Some software partners require companies to replace their hardware at every level, resulting in a heavy hit on the company budget.

If you find yourself forced into a complete overhaul of hardware just to run a few simple applications, you may want to rethink your SaaS partner.

Tablet Point of Purchases

On that note, did you know most point-of-purchase portals can be run through a simple tablet attached to the sales counter? In other words, the days of thousand-dollar purchase hardware is over. For just a couple hundred bucks, there are applications that can run transactions just as well as the traditional POS hardware.

☑️ The Ability to Purchase & Sell

One final, albeit vital, point for your repair service checklist: purchasing and sale capabilities. Most repair services offer trades, purchases, and device sales. So why shouldn’t the software complement that aspect of the business? A unified system will do just that.

Cell Phone Repair Shop Software That Supports Every Stage of Your Process

At RepairQ, we provide repair service software for a range of industries. We’ve seen the complexities that repair service owners face on a regular basis. RepairQ can equip you with the resources necessary for internal everyday maintenance while at the same time ensuring long-term customer satisfaction. Ready to get started? Get in touch by using our online form.

Community, Education
February 8, 2022

4 Solutions to Tech Repair Service Pain Points

From faulty hardware right out of the box to broken screens after an adventurous road trip, everyone deals with a broken electronic device eventually. In fact, around 5,800 phone screens alone are broken every hour. This, among other reasons, is why efficiency in the repair service industry is so vital for the consumer.

Entrepreneurs and large electronics companies whose stakeholders depend on top-notch repairs tend to face many of the same challenges on the administrative and software level: their operation is not efficient enough and it’s causing expense bleeds. This, of course, then trickles down to the all-important consumer experience.

RepairQ squashes these pain points with the following solutions: 

#1 Intuitive Accounting Features

Many small business owners and corporate accountants know that the first way to cut expense bleeds at their source is to take a look at the numbers. What’s going in, and what’s going out? To get to the heart of the matter, you’ll need accurate reports.

How can you get a better look at what’s going in and out of your business? With intuitive accounting features, particularly those that include automations, such as synched transaction data. An integrated software system that includes accounting automations will also bring a more accurate picture of what’s going on with your business, as manual accounting has a greater margin for error.

#2 A Better Grasp on Your Inventory

Especially as it relates to electronics repair services, knowing exact counts and expenses for parts inventory is vital to maintain profitability. When devices are first released for consumer use, extra parts are hard to come by. With the demand high, the price for repair service companies to remain stocked is also high. Then, as newer models and devices are introduced, the value of the part on the shelf depreciates.

Why does this matter? Because if you can better track the details of your inventory, you can keep an eye on what you have stocked and plan accordingly. Perhaps you’ve noticed an SKU that’s been in your system for more than a year. With no demand for that part in repair tickets, you may find that it’s time to sell it before you have to completely eat the cost.

Software features like inventory management provided RepairQ can help you stay up to date, so you can manage your parts now and plan for the future.

#3 An Affordable, Customer Friendly Point-of-Sale System

Hardware prices can be insane. We know. A point-of-sale setup for your repair transactions alone can cost upwards of a thousand dollars – if not more. But with the development of easy-to-use smart devices, these old transaction portals are quickly becoming a thing of the past. That goes for the little guy with one or two shops as well as the successful corporation.

RepairQ has joined hundreds of other software applications by exercising the benefits of the smart device for the sake of purchases and ticket creation. RepairQ allows you to use a tablet for your transactions, drastically cutting the overhead cost of your hardware. Instead of spending $1,200 on an interactive card reader, you can provide the same service for less than $500. Add that savings up across multiple locations and you have a significant chunk of extra change.

#4 Say Goodbye to Long-Term Commitments

Let’s face it, long-term contracts can be an enemy of the repair service entrepreneur. Especially for those who are just starting out. You may not be sure where to turn for software – or how successful it will be once you’ve integrated it into your process. The wrong partner can back you into a long-term deal you weren’t prepared for, adding unnecessary expenses in the long run.

These days, software companies can read the room. That’s why companies like RepairQ don’t require long-term contracts – all while providing a simple set up with dedicated, informed support throughout the partnership.

Connect With Us Today

RepairQ offers a dynamic, affordable product that can help you better manage your repair business. . So, whether you’re repairing computers or providing IoT services as a contractor, RepairQ is built to support your software needs. That includes not only the features in this post, but also up-to-date invoicing and CRM tools.

Contact us today to learn more.

Community, Education
January 13, 2022

Retain Happy Customers With Better Product Repair Visibility Software

Repair service customers deserve a simple experience with transparency and professional interactions. This can be achieved through dynamic repair service software that considers the customer at every level. Integrating the optimal software starts with providing product visibility for the customer’s sake (and for your own operations).

At RepairQ, we provide repair management software that gets to the heart of what the customer needs. Today we’re taking a look at the ways your internal software and customer-facing interfaces can be updated to bring more efficiency into your process while providing a quality customer experience through transparency, accuracy, and personalization.

Status Updates That Are Easy to Access & Understand

First, and perhaps most vital, repair management would be nowhere without teams of dedicated staff and smart software that utilizes digital tools to keep customers informed – whether through an easy-to-use interface or via customer service assistance.

customer-facing iPad capturing a female customer's signature to confirm her purchase

At the very least, your repair service software should provide customers opportunities for status updates. It’s one thing for a customer to be concerned over a new product that they’ve ordered – where it’s located, whether it’s ready for delivery or pickup. But in the repair service industry, there’s another layer involved: they own this product. This entitles them to a certain peace of mind, and quality repair service software is how you can deliver it.

Such status updates can be achieved via website integrations, email communications, or even texting automations.

Foster the Roots = Your CRM

Another vital factor that can influence the repair customer’s experience: an efficient customer relationship management (CRM) system. A good CRM will enable easy—yet secure—access to customer information that your system will need for up-to-date customer contact information and history.

Think of your CRM application as the roots of your customer engagement tree. The roots are where the tree absorbs all its nutrients and water, and the start of your tree’s growth. If you’re not feeding your CRM with adequate information—emails, phone numbers, updated marketing stats, statuses—your customer engagement “tree” will likely suffer, and long-term customer retention will suffer with it.

Speedy Account Look-Up Process

Whether on a call, via email, or on the phone, don’t forget about the demand for the need of a simple account look-up process. Your CRM should complement and support your employee operations as they check in on a repair ticket or update their contact info.

Personalized & Informative Point of Purchase Software

The right software will set up your customers with clear, useful information from the get-go. How so? Well, for example, RepairQ offers a point of purchase interface with dynamic customer relations opportunities. When your point of purchase interface is working for you, it will bring customization, simplicity, and visibility to the customer experience.

customer easily navigating through a Qsite-powered repair shop website while looking at his phone

Hypothetically…

Imagine you’re bringing a broken tablet into a small-to-midsize repair company to get the repair process started. You may expect a long, drawn-out ticketing process followed by pages and pages of cryptic waivers only to be told to sign on a line without any useful information communicated to you. And you’d be right to expect that. After all, the repair process for electronic products has traditionally been far from simple.

Now imagine you’ve got it all right in front of you as the repair employee processes your information: a professional, branded interface and clear visibility into your repair ticket so you’re not left wondering if your information was submitted correctly. You witness each step and form as it’s explained to you, and you can walk out of the shop with confidence that your device is in good hands.

Multi-Functional Repair Management Software From RepairQ

At RepairQ, we’re a SaaS company with a lot of love to give. Whether your repair service process needs that extra jolt of efficiency, or you simply want to integrate personalized interfaces for customer, our software features a wide range of offerings that can help you reach the next level in the repair service industry.

RepairQ software offerings include:

  • Qpop, a point of purchase portal engineered for engagement and simplicity.
  • Qsite, a web feature that allows for real-time ticket status updates and easy-to-navigate marketing management opportunities
  • CRM, a record of all contacts, quotes, and customers along with their history with your store to help you manage your opportunities

Of course, we can’t put all of RepairQ’s features into one post. Learn more about how we can help you strengthen your repair service workflow.

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Community, Education
August 10, 2021

RepairQ and TracPoint Present: So, You're Lacking Online Reviews?

So, You’re Lacking Online Reviews?

That’s a problem. Giving customers the confidence they need in order to give you their business is crucial to growing your business in the post 5-star world. Current reviews are even more powerful. Customers want to know what they can expect today — not three, six or nine months ago. 

While you may be understandably caught up in the details of running your business right now, like making sure you stay in business and keep your employees, getting consistent and positive reviews will go a long way to keeping you in business. Not to mention fueling growth.

 

The Importance of Reviews and Their Impact

  1. Create a strong brand reputation.
  2. Affects your local SEO—the more reviews and engagement you have with your customers, the more likely you are to show up at the top of the local search. Consumers now flock to social media review sites, with more than 90% of consumers saying they will check reviews before any purchasing decision.
  3. Gives you a good reputation which helps with your local staffing and recruiting to validate that your business is a great place to work!
  4. And let’s not forget…an increase in sales! The bottom line is that people shop and spend more with trusted retailers.

 

The Power of Platform

While there are various sites or apps that customers can use to leave reviews, the top three are Google, Yelp, and Facebook—in that order. Google surpasses all sites by an astronomical margin, with 93% of customer’s reviews being posted there. Yelp and Facebook have a mere 4% and 3% of these reviews respectively. So if there is one takeaway it’s that driving your customers to leave reviews on your Google page will have a significantly higher return. 

Pie chart split into 3 sections: 93% Google, 4% Yelp, 3% Facebook

A Sophisticated Solution 

Provide a way to get feedback that encourages positive reviews. TracPoint’s Revv app allows you to ask for feedback immediately after a transaction takes place. Customers who have a negative experience, if any, are invited to contact you privately so their concerns can be handled right away. They’re less likely to post a negative review if they’re asked to take the conversation offline and provided with great customer service.

With Revv, customers who have a positive experience are asked to submit a review on their review platform of choice based on where businesses direct them. It gives businesses so much more control over the review process! Rather than rely on customers to go and post positive reviews “just because,” Revv actually asks for those reviews and guides customers to the appropriate platform.

RepairQ’s Revv integration creates a seamless way for customers who enjoyed their experience to leave feedback and bolster your online reputation while ensuring that negative feedback is shared in a more actionable forum. But don’t take our word for it, check out this case study with RepairQ customer FruitFixed on how they were able to generate 6x’s more positive reviews per month. If you’re ready to get started with RepairQ or want to find out more about how it goes beyond just being a point of sale, visit our pricing page. 

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Community, Education
May 27, 2021

Payment Processing with RepairQ and Bluefin

If there’s one thing about payment processing that we can all agree on, it’s that it is absolutely essential to running a business. If there’s a second thing we can all agree on, it’s that payment processing can be confusing and complicated. From transaction fees based on things like what kind of business you run, volume of sales, and how you process to the workings and specifics of payment security, choosing a processor is one of the more difficult steps in operating a business. As you may have guessed from the previous two entries in this blog series, Bluefin and RepairQ have set out to alleviate that pain point and give repair store owners and operators a simple and customer-friendly alternative to the minefield of processors they have to choose from. 

 

Perhaps the biggest advantage RepairQ customers can gain by partnering with Bluefin is the industry-best rate and we aren’t just saying that, we actually negotiated it. When using Bluefin as their payment processor, RepairQ customers are only charged a 1.80% processing fee, considerably lower than the 2.75% industry average. That means more money stays with your business giving you the freedom to spend it where you see fit. 

 

Money isn’t the only thing you’ll have more of when you partner with Bluefin, though. With Bluefin’s superior security, you’ll have more peace of mind, too. Through point-to-point encryption customer payment data is indecipherable throughout the entire payment process, ensuring no weak points between a customer swiping their card and the payment being accepted. In addition to this P2PE, transparent redirection removes the middle-man when checking for authorizations via the internet, creating faster, more secure payments. If that wasn’t enough, RepairQ also utilizes tokenization, a process that turns sensitive data like credit card account numbers into a random series of characters with no meaningful value, to perform refunds, returns, and recurring billing without the customer’s credit card number.

 

Maybe the most convenient advantage operators will see from partnering with Bluefin when using RepairQ is the end of swivel seating. That is, there’s no reason to bounce back and forth between two systems to close a ticket as paid for, since Bluefin is already integrated with the rest of your point of sale. Just accept payment and that’s it, transaction over. 

 

RepairQ and Bluefin have taken note of the struggles repair shop operators face when choosing a payment processor and have worked together to make that difficult decision a no-brainer. The best rates in the industry combined with better security and all around integration make RepairQ with Bluefin an easy choice. If you’re a RepairQ customer that wants to make life easier by switching to Bluefin visit their partner page to get started. Ready to pull the trigger on the most trusted web-based point of sale software built for repair shops? Schedule a live demo with our sales team today! 

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