Education, Events
July 20, 2020

Key Takeaways from CouchCon's Importance of Leadership

Previous Session | July 9, 2020

There is no shortage of books, blogs and inspirational material on the topic of leadership. Especially in the business world, leadership is an aspect of day-to-day existence that is often dissected and disseminated through every form of media imaginable. Hundreds of theories, schools of thought and suggestions for execution exist and, all of this information makes it clear, as Matt Zieminski, ServiceCentral’s director of partnerships points out, “there is no perfect way to be a leader.” Of course, no one is perfect, but what is the criteria through which leaders should be evaluated? What makes a good leader? In CouchCon’s The Importance of Leadership, three leaders with more than thirty years’ combined experience suggest that leadership boils down to 3 core dimensions: adaptability, resilience and trust.  

 

Arguably, the foundation that this evaluation is built on is adaptability. The day-to-day operations of a leader are nothing if not varied. Climates and attitudes change, sometimes drastically, as new information becomes available and it is of the utmost importance that a leader is able to comprehend and re-tailor approaches. Chief Business Development Officer of ServiceCentral and RepairQ, James Schellhorn likens this essential life skill to the mighty and majestic chameleon. Thousands of years of unique visual evolution allows the chameleon to see their surroundings in nearly 360 degrees. This, along with its signature active camouflage make it the poster child of adaptability. But, the ability to constantly re-imagine and re-define how you interpret information, execute ideas and engage with those around you in ever-changing circumstances is a characteristic of all good leaders.

 

Once a prospective leader masters all that the chameleon has to teach in the way of adaptability, they can then focus on the second aspect in this theoretical leadership pyramid, resilience. There can be no resilience without adaptability, and in the words of James Schellhorn “Resilience is what defines some of the greatest people and greatest companies in history.” The connection between adaptability and resilience is described by Co-Founder of 12 Week Leader and CSO of Injured Gadgets George Rogers as,“being willing to accept change.” In addition, he says, a resilient mindset implies the ability to let go. The combination of these ideas perfectly describe what it means to adapt and soldier on. It is impossible to grow as a person, leader or business without being able to interpret and reassess information but also without being able to press forward and continue to do these things regardless of outcome or obstacle. 

 

While adaptability and resilience require a certain level of introspection, trust is the aspect of leadership that is most apparent to others. As Matt points out, “leadership is not just a top down approach, it is a team effort.” Trust is the culmination of that team effort and has much farther reaching effects than communication by itself. 82% of people say they don’t trust their boss to tell the truth.  This statistic casts a large shadow on the perception of leadership in the business world. However, George also points out that with great trust can come great productivity, with 45% of people saying that lack of trust in leadership is the biggest thing impacting their work performance. But how does a leader establish trust with his team? James points out that in his experience, openness builds trust more effectively than charisma. Although that’s not to say that a bit of charisma can go a long way. One thing is certain, building trust isn’t easy. But whether you’re just starting out in your career, a seasoned CEO, or a brand it is essential to build trust with your customers and across your organization. 

 

As these humble suggestions are digested and plans are made, if the reader so chooses, to implement them into daily interactions it is important to remember the simple fact that there is no perfect way to be a leader. Perhaps most importantly “being a leader is not so much about being able to execute a predefined plan as it is having a certain mindset” as Matt astutely reminds us. A mindset best described as ART. 

 

We hope you will join us for our next CouchCon discussion. If you have ideas for future topics, questions, or feedback please email us at marketing@servicecentral.com.

Presenters

James Schellhorn

Chief Business Development Officer, RepairQ/ServiceCentral

James provides direction for ServiceCentral and its products, leading product development, sales strategy, and marketing efforts. In his current role, he drives company growth with a customer-centric philosophy.

George Rogers

Co-Founder, 12 Week Leader
Chief Strategy Officer, Injured Gadgets

George Rogers is an international renowned speaker, with great compassion, dedication, and a sense of humor that keeps you connected. George inspires and challenges each of us to be willing to transform who we are into who we are meant to be. He shares how creating a culture that invests in others through authentic compassion and servant leadership can impact everyone for the greater good.

Hosted by

RepairQ logo

Supported by

Smiling Matt

Matt Zieminski

Moderator

Matt Zieminski is the Director of Partnerships for ServiceCentral and has been in the electronics industry for almost ten years. Outside of work, Matt loves to hike and enjoy the great outdoors of Richmond, California.

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Education, Events
June 23, 2020

CouchCon: The Importance of Leadership

Previous Session | July 9, 2020

Throughout the past six months, our professional and personal futures feel as uncertain as ever. Businesses have experienced unimaginable disruption, and some won’t survive. The scale of recent events has meant that none of us are immune to the current state of our country, our communities, our businesses, and our teams. 

 

It’s critical for business leaders to communicate effectively and help employees stay informed and updated, to feel like they’re being seen and heard, and to keep them focused and on track. What means the most to employees is guidance from the executive of an organization and their direct team leadership. How can these leaders provide what employees are looking for and need during such a tumultuous time?

 

Who should participate?

  • Any business that has been, could be or will be impacted by the COVID-19 virus and 2nd or 3rd order effects, civil unrest, or other events in 2020 (murder hornets!?!)
  • Businesses with a retail presence that facilitates customer/employee interaction

 

Themes

Staying Informed and Updated

  • Cadence and Channels of Downstream Communication
    • Daily vs. Weekly vs. Monthly Updates
    • Slack vs. Email vs. Zoom
    • 1-on-1s
  • Consistent Communication Throughout The Leadership Team
    • Expectations for Team Leads
    • Setting the Right Tone and Strategy
  • Creating a “Strike Team” to Guide Policy

Feeling Seen and Heard

  • Relationships Matter During a Crisis
    • How to stay present and connected
    • Maintaining perspective personally and professionally
    • Communicating with empathy

Remaining Focused 

  • Knowing What’s Important
    • 1st = Health and Safety of Employees and Families
    • 2nd = The Business
  • Making Decisions Amid Uncertainty
    • Think first, act later, or act quickly?
  • Communicating “Deliberate Calm” and “Bounded Optimism”

Presenters

James Schellhorn

Chief Business Development Officer, RepairQ/ServiceCentral

James provides direction for ServiceCentral and its products, leading product development, sales strategy, and marketing efforts. In his current role, he drives company growth with a customer-centric philosophy.

George Rogers

Co-Founder, 12 Week Leader
Chief Strategy Officer, Injured Gadgets

George Rogers is an international renowned speaker, with great compassion, dedication, and a sense of humor that keeps you connected. George inspires and challenges each of us to be willing to transform who we are into who we are meant to be. He shares how creating a culture that invests in others through authentic compassion and servant leadership can impact everyone for the greater good.

Hosted by

RepairQ logo

Supported by

Smiling Matt

Matt Zieminski

Moderator

Matt Zieminski is the Director of Partnerships for ServiceCentral and has been in the electronics industry for almost ten years. Outside of work, Matt loves to hike and enjoy the great outdoors of Richmond, California.

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Education, Events
April 27, 2020

CouchCon: Taking Your Business in Unconventional Directions

Previous Session | May 7, 2020

The coronavirus has turned our world upside down. Many businesses in the repair industry have been forced to shut their doors and stop serving customers. It seems that others will have to shut their doors for good. Those shops that can be flexible and innovate to find new ways of doing business, however,  will fare much better. 

 

These are the types of businesses that will survive; the ones whose leadership can roll with the punches and get up swinging.

 

How will you innovate in this new economic landscape? How will you make the best of this situation and take advantage of the opportunity it presents us? RSVP for the next installment of CouchCon Repair Evolutions: Taking Your Business In Unconventional Directions and learn how to propel your business forward, even in uncertain times. 

 

Who should participate?

Repair business owners and stakeholders

 

Attendees will get answers to these major questions:

  1. What do I need to do for my business right now?
  2. What do I need to do for my business in the near future?
  3. How do I plan for the rest of 2020 with success in mind?

In addition, attendees will have the opportunity to interact with a panel of experts to get perspective on how to handle their unique challenges.

Presenters

Chris Jourdan

General Manager, CPR Cell Phone Repair

Chris has been in the consumer electronics retail business for two decades. He opened his first ten retail locations (Verizon stores) during the recession of 2008-2009 and has supported CPR franchise owners through the unprecedented times of 2020. Purveyor of Dad Jokes and aspiring Dog Ranch owner.

James Schellhorn

Chief Business Development Officer, RepairQ/ServiceCentral

James provides direction for ServiceCentral and its products, leading product development, sales strategy, and marketing efforts. In his current role, he drives company growth with a customer-centric philosophy.

Kyle Wainwright

Senior Director of Business Development, Tech Defenders

Kyle started in the repair industry in 2012 growing an 18 store repair brand over two states, completing nearly 500,000 repairs and selling 100,000 devices. Kyle currently helps oversee services and procurement repairing and buying several thousand devices each month as the director of business development at Tech Defenders. 

Hosted by

RepairQ logo

Supported by

Smiling Matt

Matt Zieminski

Moderator

Matt Zieminski is the Director of Partnerships for ServiceCentral and has been in the electronics industry for almost ten years. Outside of work, Matt loves to hike and enjoy the great outdoors of Richmond, California.

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Community, Education, Events, News
March 18, 2020

COVID-19 Customer Notice

While the health and well-being of our customers, employees, and communities is our top priority during the COVID-19 pandemic, we are taking critical measures to ensure your services continue without interruption. Here are the most important steps we are taking:

  • We’ve limited business travel and encouraged employees to leverage technology to hold business meetings whenever possible.
  • ServiceCentral has always embraced a flexible work from home policy for our employees. In compliance with the government’s recommendation for social distancing, we have requested our employees to work remotely daily, and will continue supporting our networks and you, our customers, with the high-quality service you rely on.

Our teams have detailed plans to ensure our standards of customer service and responsiveness continue to avert service risks during this time. In addition, our cloud-based platforms are designed to run smoothly and without interruption from anywhere in the world.

We will continue to be vigilant, but if you have any questions regarding our preparedness to support your business needs and abate potential disruptions, please contact your account manager or our Technical Support Team at support@servicecentral.com.

Steve

Steve Teel

President and Chief Executive Officer
ServiceCentral Technologies Inc.

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Events, News
August 22, 2019

RepairQ co-founders present for a fifth time at the CPR Conference.

James Schellhorn and Jeff Foster, RepairQ Co-Founders, were honored to be key presenters at the Cell Phone Repair Annual Conference for the fifth year in a row.

Schellhorn led a session at CPR’s vendor day which highlighted key product advancements and provided CPR attendees with a first look at RepairQ’s 2019-2020 roadmap. ServiceCentral, RepairQ’s parent company, and CPR have long been strong partners and allies in the retail repair shop industry. ServiceCentral provides unique software and solutions for OEMs, insurance companies, depots, and repair shops that service consumer equipment. CPR is the largest repair shop franchise in the world with over 800 locations, as well as a longtime user of ServiceCentral’s point-of-sale and repair tracking software, RepairQ.

The annual CPR Conference is an exclusive two-day event where repair shop owners, industry leaders, and premium vendors come together to share their experiences on stage, in workshops, and after hours. Held this year in Las Vegas, CPR boasts one of the largest consumer electronic repair shop focused conferences in the US.

When asked about his time at the show, Schellhorn stated, “I’m really honored to be invited back for the fifth time to share with CPR attendees. It’s always an exceptionally enriching and collaborative event. Every year we try to come with new content and announcements exclusive to the show, but we always leave with better ideas and feedback!” James Schellhorn is the Chief Business Development Officer for ServiceCentral, with more than 15 years of experience consulting with small businesses and designing better software for them.

 

About ServiceCentral and RepairQ

RepairQ, is the first software built uniquely to manage any type of repair shop. From point of sale that focuses on services, consumer experiences that focus on excellence, or unique tools that bring financial, supply, and referral services closer to retailers, RepairQ has everything a growing shop needs. With over 40,000 service providers supported, ServiceCentral hosts additional software, solutions and services that span business including OEMs, insurance companies, reverse logistics depots, 3PLS, and local repair shops. For more information, visit www.repairq.io and www.servicecentral.com or find us at facebook.com/repairq.

Press Contact:

ServiceCentral and RepairQ PR

Jared Warren

877-230-6317

PR@servicecentral.com

James Schellhorn, RepairQ co-owner, giving a speech at the cell phone repairconference

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Events, News
July 25, 2019

James Schellhorn, RepairQ co-founder, teaches repair shops owners to be architects.

James Schellhorn, RepairQ Co-Founder, recently participated in a 3-day repair shops owners bootcamp called In Your Lane, co-hosted by the Electronic Reuse Conference (ERC). 

 

Schellhorn’s session at In Your Lane was titled “Architecting a Better Repair Business”. As organically growing repair shops mature, owners often struggle to pull away from the daily grind which ultimately leaves them in a place of managing, instead ‘architecting’ and advancing their business, as James described. The session focused on how owners of small businesses can take an architect’s approach to viewing their business from a high elevation, refining their vision in phases, design a solid plan, and directing teams through tangible goals.

 

In Your Lane is an all-inclusive, 3-day summit where repair shop owners and industry leaders exchange tips and tactics in categories like marketing, business development, management, and more. Hosted this year in Nashville, IYL created a great destination for owners to immerse themselves in learning from experts and peers alike.

 

‘I was privileged to be invited and a part of a select panel of industry influencers,’ said James Schellhorn. Schellhorn is not only a RepairQ Co-Founder, but also the Chief Business Development Officer for ServiceCentral, with more than 15 years of experience consulting with small businesses and designing better solutions for the unique issues facing them.

 

About ServiceCentral and RepairQ

 

RepairQ is the first software built uniquely to manage any type of repair shop. From point of sale that focuses on services, consumer experiences that focus on excellence, or unique tools that bring financial, supply, and referral services closer to retailers, RepairQ has everything a growing shop needs. With over 40,000 service providers supported, ServiceCentral hosts additional software, solutions and services that span business including OEMs, insurance companies, reverse logistics depots, 3PLS, and local repair shops. For more information, visit www.repairq.io and www.servicecentral.com or find us at https://facebook.com/repairq.

 

Press Contact:

ServiceCentral and RepairQ PR

Jared Warren

877-230-6317

PR@servicecentral.com

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Development, Education, Events
March 27, 2019

The Top Three Reasons Why Inventory Tracking is Important For Small Business

There are a lot of things that go into creating and maintaining a small business but inventory tracking is something that should never be overlooked. Let’s dive into the benefits that accompany proper inventory tracking techniques and processes.

Reputation Management

Businesses either thrive or die on reputation. Inventory tracking can give you accurate accounts of stock so that you can confirm all transactions, allowing you to deliver on time and set (and even exceed) customer expectations. There is a major need for differentiators in a highly competitive industry, and you should be doing everything in your power to stand out.

Sales and Business Management

Incorrect inventory levels can directly cause a major loss in sales. The last thing you want is a customer ready to purchase an item you think is out of stock, only to find that item later. With organization and tracking, you will also have a great way to keep track of lost or stolen items. Proper inventory management will save sales and improve your bottom line.

Storage and Efficiency

Some inventory tracking softwares (namely RepairQ) make it easy to organize and maintain stock levels and inventory. Take advantage of one of these systems to help keep everything in a place that you and your employees can easily find. This will save time and should help your overall operational efficiency.

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David Spence

David Spence

David is one of ServiceCentral’s incredibly talented Business Development Specialists. When he isn’t taking calls and hustling for the company, he is gaming, riding his motorcycle, or blasting some sick riffs on his guitar.

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Development, Education, Events
May 14, 2018

Security and You: How RepairQ Protects Retail Repair Merchants and Their Customers

What’s the problem?

Data security is a hugely important topic, and for a good reason.

There were over 1500 data breaches (that we know of) last year, and more than 150M plus records were compromised (according to the 2017 Data Breach Year-End Review released by the Identity Theft Resource Center® (ITRC) and CyberScout®).

What’s at risk?

Data security, especially when it comes to consumer personal data, is a critical topic that’s showing up in the news more and more frequently.

Small retail merchants may not think much about data security on a daily basis, but putting consumer data at risk, even for a small business, can have dire consequences.

At RepairQ, we take consumer data privacy and security very seriously. Regardless of whether we’re supporting small business owners or enterprise businesses, data privacy and security is a top priority for our team. – James Schellhorn, RepairQ Product Team

If you’re a retail merchant and new to the data security conversation, here are a few topics that may be important for you to consider.

All data is important, however there is critical data that retailers should be the most concerned with.

Personally Identifiable Data

Personally identifiable information (PII) is any data that could potentially identify a specific individual. Most recently, PII has become a central topic in the EU where a policy has passed that places strict rules and heavy fines for merchants, software companies, or any other custodians of PII that may input, store, or transfer consumer data.

What does RepairQ do to protect Consumer PII Data?

The RepairQ software provides a secure way of storing this information in accordance with generally accepted security practices, including encryption in transit, principle of least privilege within the configuration of security classes, and a program of regular code reviews, along with external penetration tests. While we are confident that the software can provide our customers with the ability to protect consumer data, it’s important to note that policies like GDPR still require participation from merchants to be diligent about who, where, and why consumer data is collected and made available.

Credit Card data

Exposure of consumer credit card data is one of the highest risk and potentially damaging exposures that a merchant should be concerned with.

What does RepairQ do to protect credit card data?

RepairQ employs the highest in security standards certified by the PCI Council. EMV ensures that the credit card used by the consumer is authentic and removes liability from the merchant if the card is indeed fraudulent. P2PE plus tokenization ensures that consumer credit card data is encrypted from the point of swipe, manual keyed entry, or chip insertion. RepairQ is one of the only software providers of retail repair software to deploy and manage a 100% P2PE solution certified by the PCI Council. To learn more, head over to the integrated payments page.

What’s the cost?

Ponemon Institute estimates an average breach cost of $3.5 million in 2017, with a 27% probability that a U.S. company will experience a breach in the next 24 months that costs them between $1.1M and $3.8M (According to Ponemon Institute research sponsored by IBM).

Want to talk consumer data and security with our team? We’re here to help.

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Jared Warren

Author

Jared Warren is the Digital Marketing Manager for ServiceCentral Technologies. He is the lead copywriter for all digital content related to both ServiceManager and RepairQ, and enjoys spending his time outside the office dedicated to his passions of competitive gaming, reading, and his wife Rachel.

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What’s new with RepairQ?

Opportunities Management, New Integrations, UI Updates, and More!

Spring is in the air and RepairQ is hitting the ground running with a brand new release, which features the first batch of Opportunities related functionality, user interface improvements, new promotions, and much more!

Opportunities Management Suite

Contacts

Tracking relationships is essential in developing and maintaining your sales process. In the past, RepairQ users could only track one or two structured types of relationships, like a Customer. Now with Contacts, you will be able to create and track a whole new type of relationship, assign custom tags to them (like lead or prospect), attach quotes and appointments to them, and convert them to a Customer after their first sale. Contacts, just like Customers, can be searched, attached, tracked, and reported on.

Screenshot of RepairQ's "Create Contact" screen

Quotes

With RepairQ 1.15, you are now able to create quotes for customers and leads, print or email them, and then convert quotes into tickets after they are accepted. A quote has all of the features of a “regular” sale/repair/trade-in ticket with a few minor differences:

1) Inventory is not consumed.

2) Quotes are not included in revenue reports.

Converting a quote to a working ticket is a one-click process, and inventory stock is pulled at the time of conversion. Quotes can have their own workflows, leveraging the ticket status system to track progress, and the automated notification rules can be configured specifically for quotes.

 

Appointments

“When would you like to come in?” Now with appointment scheduling built into RepairQ, you can book appointments for customers and leads, create new tickets from appointments, and track your upcoming appointments on an easily accessible calendar view.

Appointments are created with the customer’s request and device information so that when the customer checks in for their appointment, creating their ticket for service is a push-button process. You can also create a new lead record in the process of booking an appointment, so if the appointment does not convert, you retain the customer’s information and device info in the leads list so that you can perform targeted marketing.

Appointment notifications are configurable, including appointment reminders, and you can keep track of appointment statuses and resolutions with the customizable status system.

Managing your appointment calendar rules is highly customizable, and it honors your store hours, holidays, time slot durations, concurrent appointments allowed, and more.

Screenshot of RepairQ's in-app appointment scheduling

User Interface Improvements

We’re excited to announce that starting with Release 1.15, RepairQ will be upgrading its User Interface! You will notice a fresh new look starting to unfold, beginning with Appointments, Contacts, and Company Settings, along with a few global elements.

If you want to read more about these improvements and the future of the look of RepairQ’s UI, click here!

RepairQ 1.15 release with customizable customer tickets

Pricing Plan Changes + Billing Page Updates

We have also restructured our pricing plans. We won’t ever force you to switch because our goal is to continually empower our users, and this is no exception. Simply put, you can keep your Standard or Enterprise plan for life. Don’t change until you are ready.

We are now offering three simple plans that each effectively fill industry needs for every stage of business. Users are included in the base price, and we are also adding options for annual pricing and special incentives that will save you money over time (up to 20% off).

Check out all of the new pricing plans and promotions on the pricing page.

Settings Localization

Managing large organizations is now much easier, and you can configure specific settings for local and regional differences.

  • Combined Global/Company and Location Specific Settings
  • Location Specific Settings
  • New Catalog Local Overrides
  • Catalog Scope Global/Company vs Location

Enterprise Management

Managing large organizations is now much easier by allowing users to configure specific settings for local and regional differences.

Pervacio Integration

RepairQ is integrated with one of the industry’s leading electronic diagnostic tools. Pervacio runs comprehensive automated and semi-automated tests, and provides a comprehensive report with test results as well as suggestions for improvement to areas like battery life. RepairQ pulls report data via device serial number and saves it into a new custom form field type which you can add and enforce with our powerful custom forms system. This gives you the ability to save, view, print electronic test results for any RepairQ sale, repair, refurb, or trade-in.

Warranty Life Bundle Offers

Working with Warranty Life, RepairQ automates the process of selling a new advanced protection offering for the industry.  Through our integration with Warranty Life, you can now offer three new bundle offers to your customers and you can display and/or promote them directly through Qpop with the latest release! When a warranty bundle offer is available for a device repair or sale, the offers are displayed to the customer on Qpop so that the customer can follow along with the pitch.

MyCoolCell Integration

A new purchase order integration is available with MyCoolCell in RepairQ! The integration supports purchase order building through live stock checking and pricing, and placing an order from RepairQ purchase order is a push-button process.

MobileSentrix Integration

A new purchase order integration is available with MobileSentrix in RepairQ! The integration supports purchase order building through live stock checking and pricing, and creating a shopping cart with MobileSentrix from RepairQ purchase order is a push-button process. Status updates from MobileSentrix are pushed back to RepairQ so you can stay on top of status updates, shipments, and more!

Everything Else Coming in 1.15

Our newest release is brimming with other updates, features, fixes, and improvements that aren’t listed here. Read more about the switch location feature, Accounting Journal improvements, tax-inclusive pricing, new integrations, and more on our Knowledge Base article here.

Development, Education, Events
April 27, 2018

Opportunities Feature Highlight

We are so excited to release a brand-new set of tools to RepairQ that will positively change the way you manage your business’s sales opportunities.

With 1.15, RepairQ will offer shop owners a powerful CRM-inspired toolkit to create, track, and convert sales opportunities into happy, loyal customers. This release will be one of several to add new tools to what we’re simply calling our Opportunities Management Suite.

Contacts

Tracking relationships is essential in developing and maintaining your sales process. In the past, RepairQ users could only track one or two structured types of relationships, like a Customer. Now with Contacts, you will be able to create and track a whole new type of relationship, assign custom tags to them (like lead or prospect), attach quotes and appointments to them, and convert them to a Customer after their first sale. Contacts, just like Customers, can be searched, attached, tracked, and reported on.

Quotes

Many repair and retail sales start with a simple Quote in-person, over the phone, or via email. Now, in RepairQ Opportunities, you can capture those Quotes, share them, track, and convert them into tickets after they are accepted. Converting a Quote to a working ticket is a one-click process; inventory stock is pulled at the time of conversion. Quotes can have their own workflows, leveraging the ticket status system to track progress, and the automated notification can be just for Quotes.

Appointments

Many walk-in retailers are pushing to create more convenient and premium experiences for their customers, including reserving time to meet them. Now in Opportunities, you can create, track, manage, and check-in Appointments for your Contacts and Customers. Appointments are more than just time blocked on a schedule. Tracking Appointments as an Opportunity allows you to note who is coming in, what type of transaction they are interested in, device and diagnostic information, additional notes, and which staff member they’re assigned to. Manage your Appointment program health by tracking your upcoming Appointments, ones that show up to your shop, and those that never made it.

This is just the beginning of a series of powerful tools planned for Opportunities. As a teaser, here are a few additions that we’re already working on for the following release.

Inquiries

Sometimes an Opportunity simply starts with a question in email or over the phone. While less structured than a Quote or Appointment, capturing who, what, and when is no less important. Soon, Inquiries will give these Opportunity types a new place to be recorded and tracked. Inquiries will be linkable to Contacts and convertible to Quotes, Appointments, and Sales, helping to expand your ability to track your relationships throughout the sales process.

Qsite

RepairQ’s customer service companion app, Qsite™, will be getting a major facelift over the next few releases! Initially released to support customer repair ticket tracking, Qsite will be expanded to include a range of Opportunities tools that you can extend to the web, including capturing Inquiries and scheduling Appointments online.

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Jared Warren

Author

Jared Warren is the Digital Marketing Manager for ServiceCentral Technologies. He is the lead copywriter for all digital content related to both ServiceManager and RepairQ, and enjoys spending his time outside the office dedicated to his passions of competitive gaming, reading, and his wife Rachel.

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