A recurring theme within RepairQ is the idea of combining multiple systems or processes into a single solution. Inventory management can be a time consuming, albeit essential, component of running a repair business. What you do and do not have on hand might be the difference between earning and losing business as well as great or mediocre customer experience. With this in mind,RepairQ created an inventory system unique to the management of accessories, equipment, and parts; giving users a way to track on-hand inventory within the same system they use for repair tickets.

Inventory management within RepairQ starts with setting up your catalog. Your catalog is a comprehensive list that includes all of your services and the items you keep in inventory for each of your locations. The catalog also provides structured lists available throughout the application. Once your catalog is created, you can start tracking inventory for each location or even globally, across multiple locations. Bottom line: when it comes to getting new inventory into stores, RepairQ provides an easy way to create, manage and advance purchase orders, making your life easier.

One of the most useful features of RepairQ’s inventory management system are the custom reorder points that can be set for each inventory item. Set up a reorder point for any item and it will automatically track and appear in the dashboard and in the reorder suggestion screen. Setting up intelligently defined and well-thought out points makes it easier to identify and restock items before the need becomes dire.

Another incredibly valuable feature in RepairQ’s inventory toolbox is Supplier SKUs. When you set up items in the catalog using your brand’s custom SKU system and naming conventions, you can control scanning, counting, and much more. But you can also add each of your suppliers’ SKUs to your items eliminating the need to replace their inventory labels when you receive orders. Simply add the SKUs to your catalog items and you can scan their barcodes at the point of sale or during inventory counts. This not only saves time (read: money), but improves efficiency and reduces errors.

Inventory management isn’t only about on-hand counts, however. Succinct and meaningful reporting is just as essential to your repair shop’s success, which is why RepairQ includes a series of easy to read reporting options. Reports like inventory usage, valuation, and shrink provide you with a better understanding of item movement and cost.

With the recent 1.17 update, we took easy inventory navigation a step further by giving the user the ability to filter catalogs based on a variety of definitions, making it quicker and easier to find items. Filtering options include:

• Keyword – Allows users to search by one or more keywords that match catalog item name, SKU, UPC or supplier
• Location – Shows results for all, or specified locations
• Manufacturer – Includes the option for custom manufacturers as well as those provided by default
• Supplier – Features similar customization options to the manufacturer filter
• Plus many more…

This summary only scratches the surface of what RepairQ’s inventory management can do. If you’re interested in consolidating your workflow and making life easier for everyone in your organization with a better repair shop POS, reach out to one of our industry experts. Book a demo to get started with RepairQ today!

Derek Aleman

Derek is a digital marketing coordinator, focused on implementing and optimizing SEO and SEM strategies in addition to assisting with marketing initiatives across all digital media. Outside of the office Derek is an avid motorsports enthusiast and enjoys backpacking as well as spending time with his Australian Shepard, Ripley.

ServiceCentral’s RepairQ® joined the ranks of elite SaaS companies in achieving SOC 2 attestation, adding audited confidence to its already solid system of controls and internal processes. The CPA firm Aprio provided the AICPA audit, specifically tailored for service providers that process and store customer data in the cloud.

“Every company that stores sensitive data has a responsibility to its customers to take every measure to secure their information, prevent data theft, and implement controls. Data breaches  are common and can devastate both businesses and consumers. RepairQ is committed to taking every measure we can to protect them,” said Jeff Foster, Chief Technology Officer for ServiceCentral.

The announcement comes during National Cybersecurity Awareness Month (NCSAM) presented by CISA and the National Cyber Security Alliance (NCSA) who are encouraging “individuals and organizations to own their role in protecting their part of cyberspace, stressing personal accountability and the importance of taking proactive steps to enhance cybersecurity. NCASM emphasizes, ‘If You Connect It, Protect It,’ a theme ServiceCentral can relate to as they work to expand ServiceNetwork™, SC’s ecosystem of manufacturers, third party authorizers, insurers, service providers and depots. SC is working to connect organizations so they can do business smarter while giving consumers more flexibility when getting devices repaired.

RepairQ is a comprehensive point of sale, repair tracking, and business management solution developed specifically for the mobile device repair industry. RepairQ focuses on automating your daily operations and is constantly adding new features and qualified integrated partners.

About ServiceCentral Technologies Inc.

ServiceCentral software helps track the service needs of millions of products around the world. Through our products, RepairQ, ServiceManager, and ServiceNetwork; we support thousands of businesses, managing each stage of a product’s life after-sale, from manufacturing and insurance, to depots and service centers.

Sarah Lorenzen

Sarah is the Director of Marketing for ServiceCentral. In her role, she focuses on creating engaging content and optimizing its delivery to reach people interested in repair and reverse logistics. In her life outside the office, Sarah loves to bass fish and spend time with her two daughters.

James Schellhorn and Jeff Foster, RepairQ Co-Founders, were honored to be key presenters at the Cell Phone Repair Annual Conference for the fifth year in a row.

Schellhorn led a session at CPR’s vendor day which highlighted key product advancements and provided CPR attendees with a first look at RepairQ’s 2019-2020 roadmap. ServiceCentral, RepairQ’s parent company, and CPR have long been strong partners and allies in the retail repair shop industry. ServiceCentral provides unique software and solutions for OEMs, insurance companies, depots, and repair shops that service consumer equipment. CPR is the largest repair shop franchise in the world with over 800 locations, as well as a longtime user of ServiceCentral’s point-of-sale and repair tracking software, RepairQ.

The annual CPR Conference is an exclusive two-day event where repair shop owners, industry leaders, and premium vendors come together to share their experiences on stage, in workshops, and after hours. Held this year in Las Vegas, CPR boasts one of the largest consumer electronic repair shop focused conferences in the US.

When asked about his time at the show, Schellhorn stated, “I’m really honored to be invited back for the fifth time to share with CPR attendees. It’s always an exceptionally enriching and collaborative event. Every year we try to come with new content and announcements exclusive to the show, but we always leave with better ideas and feedback!” James Schellhorn is the Chief Business Development Officer for ServiceCentral, with more than 15 years of experience consulting with small businesses and designing better software for them.

About ServiceCentral and RepairQ

RepairQ, is the first software built uniquely to manage any type of repair shop. From point of sale that focuses on services, consumer experiences that focus on excellence, or unique tools that bring financial, supply, and referral services closer to retailers, RepairQ has everything a growing shop needs. With over 40,000 service providers supported, ServiceCentral hosts additional software, solutions and services that span business including OEMs, insurance companies, reverse logistics depots, 3PLS, and local repair shops. For more information, visit www.repairq.io and www.servicecentral.com or find us at facebook.com/repairq.