Community, Education, News
July 10, 2019

Google Ads Dilemma: How to Make Things Right

Do you run an electronics repair shop and use Google Ads to attract customers? Are your Google Ads being disapproved and you don’t understand why? You aren’t alone! Many repair shops are spending hours trying to figure out why their Google Ads reports look like the one in the image below. Their ads are legitimate, they don’t use unauthorized brand names, and they strictly adhere to the Google Ads policy, yet hundreds of these technology, support-related ads are being disapproved and rejected as if they are fraudulent. WHAT IS GOING ON? 

On August 31, 2018, Google’s Global Product Policy Director, David Graff, announced that the overseers of Google Ads have “seen a rise in misleading ad experiences stemming from third-party technical support providers.” To resolve this issue and maintain a “healthy advertising ecosystem,” the Google Ads community has decided to begin restricting ads in this category, globally. Now a new issue arises, because not only does Google Ads restrict third-party technical support providers, but also “hardware repairs (computers, laptops, mobile phones) and the electronic service industry, even those with brick and mortar stores,” as pointed out by Bradley Penniment of A Medium Corporation. In this same announcement, Mr. Graff states that “in the coming months, (The Google Ads community) will roll out a verification program to ensure that only legitimate providers of third-party tech support can use (Google Ads) to reach consumers.” With that being said, it has been nine months and counting, yet there still isn’t a verification system to ensure that legitimate businesses are getting their advertisements across and the frauds aren’t. 

 

Now that you know why your Google Ads are being disapproved, how do you make things right?

According to Eric Gesinski, owner of Tulsa Marketing Online and digital marketing wizard, the best thing to do as soon as you start noticing that your ads are being disapproved, is to contact Google directly. Since there is no automatic processor in place right now to verify the legitimacy of technical support ads, directly calling or emailing Google and asking them to verify your business is the best way to go. This isn’t easy though. Mr. Gesinski says, “For contacting Google, I called them first, then emailed. I had to call them multiple times to get it resolved, though.” You may have to email and call multiple times before Google reaches out to you because there are many other businesses going through this same issue. When prompted, Mr. Gesinski stated, “It took about 2 weeks or so (before Google replied). When I first talked to them I thought they were already on it, but it never got resolved, so I had to reach out to them again… and then a couple more times.” Once you finally get in contact with Google’s support team, present your case and they will guide you through the steps of verifying your business and setting your Google Ads free.

 

What should you do as you wait for Google to contact you and set your Ads free?

 Invest more into Facebook Ads! While it is obvious that Facebook Ads don’t bring in the same amount of traffic that Google Ads does, Facebook is still very effective in increasing your brand awareness, visibility, and piquing of your audience’s curiosity, if you construct the ads properly. Keep in mind, Google told us that this situation is only temporary, so you would only be increasing your Facebook Ads budget until the Google Ads verification process goes into effect (hopefully it won’t be much longer). This will also help you boost your social media presence, and as you know, that can be one of the strongest assets a company can have in our present day and age. 

 

What can RepairQ do to help you?

RepairQ is integrated with Listen360 to help you understand and engage with your ideal customers. By utilizing this tool, you can gain information that is vital in creating effective advertisements and improving your products/services. Another RepairQ integration that can be very helpful in this crisis would be REVV. Revv is a tool that can assist in receiving reputable reviews so that potential customers can see the experience you are delivering to your current ones. This is another vital tool to invest in while you’re waiting on Google Ads because WOM (word of mouth) marketing is very effective. When potential customers discover your credibility and value through your reputation with current ones, they will be eager to find out more about your business!

Photo of Thabiso, author of this blog post.

Thabiso Ndiraya

Thabiso is the marketing intern for ServiceCentral. He is a helping hand for SEO and market research projects related to both ServiceManager and RepairQ. Outside the office, you can find Thabiso chasing a ball around the soccer field, strumming random notes on a beat up guitar, or devouring a Braum’s vanilla ice cream cone in 3 minutes.

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Development, Events, News
May 29, 2019

RepairQ 1.16: Qsite Opportunities, Categories, Compatibility, and Auto/Pre-bundling

RepairQ Release 1.16

RepairQ 1.16 includes features that have been widely requested by our user base. Our latest release showcases major improvements and additions to our online, customer experience tool, Qsite. We want to empower you to engage your customers and improve your check-in and ticketing processes. New and improved pre-sales touchpoints, more visual user interfaces, and customization options are just a few things that await you in 1.16.

Watch the full walkthrough demo here

Major Features

Qsite – Opportunities**

Qsite Opportunities is a simple, but effective tool that can be embedded in your website to engage your visitors, capture leads, and convert leads into customers through Opportunities in RepairQ. Qsite Opportunities includes the ability to browse and select a location, drill into Categories to find a catalog item, receive a quote for that item, and schedule an appointment with that location. This new feature will not affect or replace legacy Qsite functionality for checking ticket statuses. The original Qsite app is now called Qsite Status.

Qsite Opportunities includes:

Location Finder

If you operate more than one location, Qsite’s Location Finder can present your locations for a lead to search, browse, and select, directing Quotes, Contact Forms, and Appointments to the appropriate location.

Get a Quote

Qsite Quotes allows your leads to use Categories to browse and locate an item in your catalog, so they can receive a real-time quote price or a request to be contacted for a quoted price.

Contact Form

Qsite Contact Forms provides a form to collect a lead’s contact information and transfers it into a contact record in RepairQ. In this version of Qsite Opportunities, a Contact Form is required before presenting Quotes to leads.

Appointment Scheduling

Qsite Appointments allows a lead to browse the schedule of a location, select an available time slot, and confirm scheduling of an appointment. Enhancements to Appointment Management are also included in 1.16, including being able to cancel or reschedule an appointment record, as well as associating a quote ticket with an appointment.

Major Enhancements

Item Grid*

Your Item Grid is a fully customizable, visual tool used to quickly navigate and find items to add to a ticket. You can focus your Item Grid experience on the categories and items you sell the most. With compatibility and pre-bundling, combined with your Item Grid, finding and adding the correct items to tickets has never been easier.

Categories*

Build a hierarchy of categories to drive visual browsing of your catalog through Item Grids to select repair devices, trade-in items, ticket items, and more. Paired with category images and catalog item images, you can create Item Grids for a truly visual, point-and-click item selection experience for your staff and your customers.

Compatibility*

Use Catalog Item Compatibility to associate a parent catalog item with one or more compatible children catalog items. You can reinforce effective business practices and decrease ticket transaction time by eliminating non-compatible items when adding parts, services, and other items. Setup compatibility for devices to enforce compatible services, parts, or other items, and use compatibility for bundles to specify which items can be bundled under a parent item.

Pre-bundling*

Save yourself time and reduce human error by automating item bundles. Using compatibility, you can configure children items to automatically add along with their parent items.

Customer Intake Improvements*

All contact and customer forms have a new interface designed to speed up customer intake by focusing on satisfying required fields as quickly as possible. As you fill out a new customer form, RepairQ automatically checks for an existing match to save you time and prevent duplicate customer records.

Open Items Alert*

To help your staff focus on the right step after identifying a customer on a ticket, we created a new “Open Items Alert” which loads any existing transactions or opportunities (tickets, quotes, or appointments) that are open for a customer. The Open Items Alert helps you identify early on whether you should continue an open item, or continue with creating a new ticket. This will save time spent on intake as well as helping you maintain accurate opportunity conversion rates (quotes and appointments).

Catalog Item Search Improvements*

The ranking algorithm was improved for Catalog Item based searches, and you can now search for key-phrase matches using quotes. For example, you can search for “iPhone X Space Gray” to limit your search to items that match the full phrase.

Other Improvements

  • Invoice Remittance performance optimization
  • Invoice Backdating** – this feature allows you to record payment for a previous date, and you can close the tickets for a date in the past to reflect the actual revenue date
  • New Appointments dashboard in Business Intelligence
  • Receipt/Invoice bundle price and tax display – we made some adjustments to receipts and invoice print settings to more clearly reflect the available options
  • Added Billing Agent Filter and Column to reports
  • Quotes can now be attached to appointments for opportunity conversion through Qsite
  • Added customer referral code
  • Added location region field
  • Added location website URL field which is available in automated notifications
  • Announcement settings received a “select all locations” option
  • New Integrations page

The Future of Qsite

What are other uses of Qsite we anticipate in the near future?

  • Status – A redesign of the original Qsite tool used for customer lookup of open tickets to view the status, price, and notes regarding a repair.
  • Appointments – (Standalone) Currently bundled into Opportunities – in the future, we will make it easier to deploy Appointments as a standalone tool.
  • Check-In – Will be a new tool, deployed as a separate tablet-based kiosk (similar to Qpop) for assisted and unassisted check-in of leads as they walk-in to a location.
  • Virtual Aisle (WIP) – A tool used to browse a virtual list of products in a storefront, select an item, add it to a ticket, choose a fulfillment option of pick-up in store or deliver to home, and pay for the item in-store.

 

*Denotes a feature that will be available to ALL users and plans including legacy plans.
**Denotes a feature that is only available on Advanced and Professional plans. If you are on a RepairQ Legacy plan, Essentials, or another custom plan, please email supprt@repairq.io with the title “1.16 Upgrade” for more information.

Jared Warren

Jared is the Digital Marketing Manager for ServiceCentral Technologies. He is the lead copywriter for all digital content related to both ServiceManager and RepairQ, and enjoys spending his time outside the office dedicated to his passions of competitive gaming, reading, and his wife Rachel.

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Development, News
April 29, 2019

Reorganizing Repair: How RepairQ is Helping Managers Organize and Standardize Their Shops

Coffee shops and custom t-shirt boutiques have no idea the pains that repair stores experience in organizing and maintaining an ever-growing catalog of things to sell. Imagine hundreds of obscure pieces of equipment to repair, multiplied by dozens of services offered for each, not to mention tens of thousands of potential parts needed to complete one of these multitudinous jobs. Exhausted just attempting the math? Imagine running the store.

Local service and repair have both grown exponentially over the past decade, and with it, the ever-expanding range of equipment, types, and variations. RepairQ has been closely following these repair industry trends, creating unique tools that help organize and standardize how shops organize and do business.

“Two decades ago, we simply didn’t have that many options. Technology was limited and consumers weren’t accustomed to the choice range they have today,” explains James Schellhorn, RepairQ Co-founder and Product Creative Director. “It’s easy to see the trends in mobile electronics, like cellphones, which grew from a dozen models to thousands; but look at consumer transit equipment as another example. The options in the 80s were a handful of bicycles, motorcycles, and mopeds releasing every few years. Now we have new things releasing every holiday, including obscure variations of electric scooters, skateboards, the list goes on.”

Organizing services and parts in a repair shop has been virtually impractical in conventional point of sale software, like Square, leaving some shop managers with few options but to simplify by selling a handful of generic services and abandoning customized pricing based on actual cost and effort. And using niche repair tracking software (RepairQ included, James admits) has been tedious, to say the least.

James continues, “We know managing a repair shop has been time-consuming, and we, like many in the industry, have straddled the line between doing it fast and doing it right. However today, we are excited to announce a new alternative!”

Hinted at in our post last week, RepairQ has created a new method of organizing equipment for repair, including categorizing all types, manufacturers, models, and variations. From there, creating an association of parts and services by compatible relationship. And to finish it off, our new platform provides the means to bundle common services and parts together.

For repair shops, this is groundbreaking. Imagine a shop experience where your equipment is identified by “pick and pecking” choices on a tablet. As things like make, model, and problem are identified, you instantly see a consolidated list of solutions and prices. If one is selected, all applicable parts, services, and required tests and workflows can follow, ensuring the job is done right.

“To top it off, RepairQ’s solutions for organizing repair shops can be applied to virtually any category of equipment. We’ve built our reputation on the complexities of cell phone and electronic repair, but anything from music equipment to automobiles can be easily organized and sold with RepairQ,” James states.

These and other repair shop solutions are on schedule to be released this spring of 2019. To track the latest announcements, follow RepairQ at https://repairq.io/blog. For more information on how RepairQ can organize and transform your repair business, visit https://sales.repairq.io.

James Schellhorn

James Schellhorn is the CBDO of ServiceCentral Technologies and leading Creative and Marketing Director at RepairQ. A connoisseur of the finer things in life, James enjoys spending time at the gym, tasting craft beers, and appreciates a well-prepared cheese board.

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Development, News
March 27, 2019

RepairQ POS brings repair shops online to provide consumers real-time service quotes and scheduling

We are about to drop one of our biggest releases in over a year. This week, we announced that we will be expanding our web-based POS to include multiple powerful new features, including omnichannel tools for online shopping and scheduling of in-store services; and we call it Qsite Opportunities. Simply put, it will provide retailers a simple way for their consumers to find store locations, browse products and services, get instant pricing, reserve online, and schedule appointments for in-store pick or service.

“We are incredibly excited to offer this new Qsite service,” said James Schellhorn, CBDO and Creative Director of Products. “Retailers that buy, sell, trade, and repair consumer goods have distinct needs in omnichannel that have simply been overlooked with conventional technology before now.”

While consumer demand has shifted primarily from in-store to online for goods sales, local service has continued to flourish. This trend is driving demand for omnichannel services for everything from browsing menus of products and services, to ordering online with pickup and pay in-store options. Regardless of where the consumer demand shifts, RepairQ hopes with these new advancements that they will not only help retailers respond to recent consumer shifts, but also offer more dynamic services in the future.

Schellhorn further explains, “We plan to bring a whole suite of omnichannel services to repair shops and retailers over the next year. In-store quotes, reservations and appointments are just the tip of the iceberg.”

We foresee the future of service to include everything from in-store, in-home, and even service on-the-move, and we plan to continue bringing more tools and innovation to businesses that plan to stay ahead of consumer demand.The date of RepairQ’s next release including Qsite Opportunities, has not been confirmed yet, but is expected to land in late April.

Jared Warren

Ol’ Jared is the Digital Marketing Manager for ServiceCentral Technologies. He is the lead copywriter for all digital content related to both ServiceManager and RepairQ, and enjoys spending his time outside the office dedicated to his passions of competitive gaming, reading, and his wife Rachel.

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WASHINGTON – CTIA, the wireless industry association, today announced a common industry-wide standard for evaluating pre-owned wireless devices. Established by CTIA’s Reverse Logistics and Service Quality (RLSQ) Working Group, the voluntary standard is the first of its kind to be introduced by companies representing the full wireless ecosystem, including device suppliers, wireless operators, insurance companies, logistics, parts suppliers and repair organizations.

“This collaboration by America’s wireless industry will make the grading of wireless devices more straightforward and consistent,” said Tom Sawanobori, CTIA SVP and Chief Technology Officer. “The standard will help create uniformity in the pre-owned device marketplace to better meet the needs of consumers and the larger wireless industry.”

Companies involved in repairing, refurbishing or redistributing wireless devices and their parts may use the standard to grade the condition of a mobile device. This will create more predictable device repair and trade-in experiences for consumers and retailers alike.

CTIA’s RLSQ Working Group convenes members representing the entire reverse logistics community to address industry challenges, set certification standards for technician training and device grading and develop requirements for service facilities and retail service excellence.

“Bringing consistency to the used device grading process is a significant development to support a predictable and quality customer experience,” said Martin Fijman, SVP Product and Supply Chain at Sprint.

“Establishing an industry grading standard for devices benefits the entire industry,” said Asurion Senior Vice President of Global Supply Chain, Amy Orem. “We applaud CTIA for pulling together industry leading companies to develop a standard that will help ensure consistency and clarity.”

More information on the CTIA RLSQ Working Group and the new wireless device grading standard is available here.

What’s new with RepairQ?

Opportunities Management, New Integrations, UI Updates, and More!

Spring is in the air and RepairQ is hitting the ground running with a brand new release, which features the first batch of Opportunities related functionality, user interface improvements, new promotions, and much more!

Opportunities Management Suite

Contacts

Tracking relationships is essential in developing and maintaining your sales process. In the past, RepairQ users could only track one or two structured types of relationships, like a Customer. Now with Contacts, you will be able to create and track a whole new type of relationship, assign custom tags to them (like lead or prospect), attach quotes and appointments to them, and convert them to a Customer after their first sale. Contacts, just like Customers, can be searched, attached, tracked, and reported on.

Quotes

With RepairQ 1.15, you are now able to create quotes for customers and leads, print or email them, and then convert quotes into tickets after they are accepted. A quote has all of the features of a “regular” sale/repair/trade-in ticket with a few minor differences:

1) Inventory is not consumed.

2) Quotes are not included in revenue reports.

Converting a quote to a working ticket is a one-click process, and inventory stock is pulled at the time of conversion. Quotes can have their own workflows, leveraging the ticket status system to track progress, and the automated notification rules can be configured specifically for quotes.

 

Appointments

“When would you like to come in?” Now with appointment scheduling built into RepairQ, you can book appointments for customers and leads, create new tickets from appointments, and track your upcoming appointments on an easily accessible calendar view.

Appointments are created with the customer’s request and device information so that when the customer checks in for their appointment, creating their ticket for service is a push-button process. You can also create a new lead record in the process of booking an appointment, so if the appointment does not convert, you retain the customer’s information and device info in the leads list so that you can perform targeted marketing.

Appointment notifications are configurable, including appointment reminders, and you can keep track of appointment statuses and resolutions with the customizable status system.

Managing your appointment calendar rules is highly customizable, and it honors your store hours, holidays, time slot durations, concurrent appointments allowed, and more.

User Interface Improvements

We’re excited to announce that starting with Release 1.15, RepairQ will be upgrading its User Interface! You will notice a fresh new look starting to unfold, beginning with Appointments, Contacts, and Company Settings, along with a few global elements.

If you want to read more about these improvements and the future of the look of RepairQ’s UI, click here!

Pricing Plan Changes + Billing Page Updates

We have also restructured our pricing plans. We won’t ever force you to switch because our goal is to continually empower our users, and this is no exception. Simply put, you can keep your Standard or Enterprise plan for life. Don’t change until you are ready.

We are now offering three simple plans that each effectively fill industry needs for every stage of business. Users are included in the base price, and we are also adding options for annual pricing and special incentives that will save you money over time (up to 20% off).

Check out all of the new pricing plans and promotions on the pricing page.

Settings Localization

Managing large organizations is now much easier, and you can configure specific settings for local and regional differences.

  • Combined Global/Company and Location Specific Settings
  • Location Specific Settings
  • New Catalog Local Overrides
  • Catalog Scope Global/Company vs Location

Enterprise Management

Managing large organizations is now much easier by allowing users to configure specific settings for local and regional differences.

Pervacio Integration

RepairQ is integrated with one of the industry’s leading electronic diagnostic tools. Pervacio runs comprehensive automated and semi-automated tests, and provides a comprehensive report with test results as well as suggestions for improvement to areas like battery life. RepairQ pulls report data via device serial number and saves it into a new custom form field type which you can add and enforce with our powerful custom forms system. This gives you the ability to save, view, print electronic test results for any RepairQ sale, repair, refurb, or trade-in.

Warranty Life Bundle Offers

Working with Warranty Life, RepairQ automates the process of selling a new advanced protection offering for the industry.  Through our integration with Warranty Life, you can now offer three new bundle offers to your customers and you can display and/or promote them directly through Qpop with the latest release! When a warranty bundle offer is available for a device repair or sale, the offers are displayed to the customer on Qpop so that the customer can follow along with the pitch.

MyCoolCell Integration

A new purchase order integration is available with MyCoolCell in RepairQ! The integration supports purchase order building through live stock checking and pricing, and placing an order from RepairQ purchase order is a push-button process.

MobileSentrix Integration

A new purchase order integration is available with MobileSentrix in RepairQ! The integration supports purchase order building through live stock checking and pricing, and creating a shopping cart with MobileSentrix from RepairQ purchase order is a push-button process. Status updates from MobileSentrix are pushed back to RepairQ so you can stay on top of status updates, shipments, and more!

Everything Else Coming in 1.15

Our newest release is brimming with other updates, features, fixes, and improvements that aren’t listed here. Read more about the switch location feature, Accounting Journal improvements, tax-inclusive pricing, new integrations, and more on our Knowledge Base article here.

A Tulsa-based software company, RepairQ, is merging with ServiceCentral Technologies to improve the quality of life for small business owners around the globe.

Traditional brick-and-mortar retail is evolving every day and small, local businesses are  painfully realizing that it’s time to adapt or slowly slip into obscurity. RepairQ and ServiceCentral have banded together to make that overwhelming concept a bit less daunting by equipping retailers, who see the potential of device repair, with the tools and resources to connect big brands with local consumers.

Local brick-and-mortar retailers suffer year over year in an ever-changing market where the customers’ focal point is no longer the product, but rather the service experience. However, one industry that isn’t floundering is the device repair industry. Why is that? A study shown by SquareTrade explains that one in three smartphones will either encounter repairable hardware issues or become damaged over the period of their usage. That, paired with the increased cost of consumer electronics over the past five years, encourages consumers to hold onto their devices for longer periods of time, which in turn positively affects repair industry growth. Even Dish Network has started to branch out from its traditional satellite installation offerings by offering a delivery-based device repair service.

The cell phone repair industry is booming, with an estimated 4 billion in revenue last year and an expected three percent increase by the end of this year. The merge between RepairQ and ServiceCentral is embracing and harnessing that growth to help OEMs, like Apple and Samsung, connect with more local, authorized repair companies. If fact, Apple has recently announced they are expanding the availability of it’s “Horizon” machine to more authorized repair centers. Not only does this help the brick-and-mortars with their supply chain network, but it also supports the end user by providing a cost-friendly and convenient alternative to OEM specific retailers, like the Apple store. According to an article in the Economist, “Authorized dealers are often far-flung, much more expensive than independent ones and often cannot fix a problem.”

“Authorized dealers are often far-flung, much more expensive than independent ones and often cannot fix a problem.” 

RepairQ and ServiceCentral’s partnership is focused on alleviating those issues for both customers and the local brick-and-mortars servicing them. Every two seconds, somewhere in the world, a smartphone breaks, cracks, or malfunctions. iPhone users alone have spent 14 BILLION dollars repairing their devices over the past ten years – and that’s ignoring the opportunity cost of travel, time, and energy! Our goal is to influence the market by enabling any level of business in the retail space to compete with the “big guys”.

This merger enables shops to simplify their processes required to offer repair services and their ability to serve consumers more quickly with OEM services, saving them (and their customers) time, effort, and money. For the many manufacturers of consumer electronics, this access to local retailers is unprecedented and brings proximity to end users like never before.

“For the many manufacturers of consumer electronics, this access to local retailers is unprecedented and brings proximity to end users like never before.”

As the repair industry continues to grow and the world’s reliance on consumer electronics deepens– people will need access to high skilled repair services and the original manufacturers will want more control over how their devices are repaired. As recent history has shown, the retailers who see the writing on the wall and make the moves to adapt to an evolving industry are the ones who will be left to serve the needs of the consumer.

Author

Jared Warren is the Digital Marketing Manager for ServiceCentral Technologies. He is the lead copywriter for all digital content related to both ServiceManager and RepairQ, and enjoys spending his time outside the office dedicated to his passions of competitive gaming, reading, and his wife Rachel.

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RepairQ Release 1.13.10 is packed with fixes, updates, and improvements – check it out!

✓   Purchase Order Updates

✓   Ticket Item Search Optimization

✓   Phone Number Formatting on Tickets

✓   Inventory Valuation Reports – Inactive Catalog Item filter

✓   Supplier RMA #

✓   Inventory Lock System

✓  Inventory Count Sheet – Inactive Catalog Items

✓   Productivity Report Export

Purchase Order Updates

Purchase orders received a number of updates designed to help you process and track POs even faster.

New Statuses

New statuses were added to help track shipping and receiving easier.

  • Shipped = When an internal PO has been completely fulfilled from the supplier location
  • Partially Shipped = When an internal PO has been fulfilled in part
  • Partially Received = When a PO has been only partially received

Auto Reconciliation

When receiving a PO in full, RepairQ will ask if you want to move the PO to the reconciled status automatically.

Receiving Zero Items

RepairQ will no longer permit you to receive zero items so that the “received” status is not misleading.

Supplier RMA #

We added a new “Supplier RMA #” field to RMA batches where you can note the RMA # that the supplier provides.

Ticket Item Search Optimization

Ticket item searches are now considerably faster, and in most cases return results in less than 0.5 seconds!

Inventory Lock System

Inventory added to a ticket will be immediately reserved system-wide. If the item is removed or the ticket is abandoned without saving, then the item will become available again. This adds an automated system for preventing double-use of an item, while releasing the item automatically in the event the item is not used.

Phone Number Formatting on Tickets

The customer’s phone number on tickets displayed an unformatted version, but now it will display formatted according to your locale (as it does elsewhere in RepairQ).

Inventory Count Sheet – Inactive Catalog Items

Inactive catalog items will no longer be recognized by the scan/search to add counts on the inventory count sheet.

Inventory Valuation Reports – Inactive Catalog Item filter

Inactive catalog items will now be excluded from results by default, and inactive items can be included in the results by setting the “Include Inactive Catalog Items” filter.

Productivity Report Export

The “Repairs by Tech” productivity report export was dropping digits after commas. This has been resolved.

Custom Forms Settings

We now prevent configuring a “before leaving status” of “closed” or “void,” because it could cause trouble with closing a return.

Inventory Import

We now throw feedback errors when you try to import inventory under a non-inventoried catalog item.

QBO Integration and Editing Catalog Items or Item Types

If you had the Quickbooks Online Integration enabled at one location, but not others it could prevent you from editing the catalog item. This has been resolved.

 

LOCAL SUPPORT OPTIONS IMPROVE TURNAROUND TIMES, INCREASING CUSTOMER SATISFACTION

ServiceCentral & RepairQ merge to bring expanded software solutions for mobile and consumer electronics service organizations.

sct plus rq merger

This originally appeared on: http://www.prweb.com/releases/2017/10/prweb14807620.htm

ATLANTA, GA – Today, ServiceCentral Technologies, Inc. and RepairQ announced their merger and integration of their respective software products to greatly expand solutions for warranty and repair service providers.  The combined companies, headquartered in Atlanta, Georgia, will have a global reach of over 500 customers with users in over 100 countries.

ServiceCentral is a leading software provider for managing enterprise service operations for OEMs, carriers, and authorized service centers. RepairQ is the leading software provider for retail repair service management. Together, they will offer an end-to-end service network solution for enterprises managing post-sales service operations from the initial customer touch points through final service resolution.

“We can offer a connected warranty support network to organizations that need more localized service fulfillment”

Steve Teel, SCT CEO

This new alliance will bring expanded service network solutions, along with combined resources, to OEMs, carriers, and other enterprises. It will also enable them to leverage the broad reach of retail ‘brick-and-mortar’ storefronts to offer warranty fulfillment directly to their customers.

“With the combined experience and solutions of RepairQ and ServiceCentral,” Steve Teel, President & CEO of ServiceCentral states, “we can offer a connected warranty support network to organizations that need more localized service fulfillment, helping them connect with their consumers by proximity with a faster, more efficient warranty service.”

“We have long envisioned connecting the growing retail repair industry to enterprise networks needing to improve their service to consumers,” RepairQ CEO James Schellhorn continues. “We believe the retail channel holds a huge advantage based on proximity and personal service to streamline warranty fulfillment, and are excited to innovate a solution that brings the greater industry closer to the consumer.”

 

Over the coming months, RepairQ and ServiceCentral plan to announce a series of software innovations and combined services that will draw their respective industries closer together.

For more information regarding the service plans of the new combined company or to explore the potential of connecting post-sale service to local retail, interested parties are encouraged to contact ServiceCentral at sales@servicecentral.com or RepairQ at partnersolutions@repairq.io.

 

About ServiceCentral

ServiceCentral Technologies, Inc. provides Enterprise Service Management solutions that dramatically increase operational efficiencies and visibility while positively improving the customer experiences. Established in 1992, ServiceCentral streamlines and automates repair, RMA, warranty, and other critical reverse logistics processes with proven and configurable workflows and systems. Enterprise clients of all sizes – mid-tier through Fortune 100 – supporting high availability products and systems rely on ServiceCentral to optimize their service operations and improve customer loyalty and profitability.  For more information on ServiceCentral, please contact sales@servicecentral.com or 404-870-7070.

www.servicecentral.com

 

About RepairQ

RepairQ is a SAAS product, developed by BrickWire LLC, that is used by retail networks domestically and internationally to manage retail sales and repair service operations. Since 2003, BrickWire has provided web applications consulting & development services & solutions in a number of industries and verticals. In 2011, BrickWire launched the retail repair industry’s first comprehensive business management software, RepairQ. Today RepairQ offers a software suite uniquely built to manage the daily operations of a growing network of storefronts. For more information on RepairQ, please contact sales@repairQ.io or 877-230-6317.  

www.repairq.io

 

REPAIRQ CONTACT                                                                SERVICECENTRAL CONTACT

James Schellhorn, CEO & Creative Director                              Steve Teel, President & CEO

Phone: (918) 615-9610                                                                        Phone: (404) 870-7070

Email: support@repairq.io                                                      Email: info@servicecentral.com

**If you would like to read the official press release, please click here.**

An open letter to RepairQ customers.

RepairQ’s mission has always been to help retail repair and service businesses be more organized, more efficient, and more profitable. It’s more than our job. It’s our passion. Over the past seven years, RepairQ has grown from a tiny, fledgling software company within the mobile retail repair industry into a game-changing titan. Our constant feature updates, brilliant support specialists, and attention to our customers’ desires have all worked together to bring us to where we are today. There are unique problems facing repair and many service-based retailers that conventional retail management solutions simply overlook – creating a nice position for RepairQ moving forward. While certain software have found success in highly niche service channels like restaurant, beauty and wellness, home mechanical, auto, and computer repair, very few have taken a clear lead to improve retail operations across multiple service channels. This is where RepairQ is headed: to expand beyond the cellular repair channel and provide a platform highly applicable to a broader repair and service retail market.

 

Why would RepairQ expand into alternative markets?

The cellular repair niche, along with the service category itself, is diversifying. It’s rapidly adapting, especially in the consumer product categories of personal electronics. It’s highly likely retail services will continue to broaden, where unique specializations are replaced with broader applications covering most high-value property. These retailers will rely more on integrated tools, on-the-fly knowledge, referral networks of specialists, and industry partners to provide consumer traffic. This will require software to help automate, integrate, and manage.

 

We also believe that while the US retail economy is shrinking, the local service and repair channels of retail are positioned to not only survive the current decaying retail trend but actually grow. Much of this growth will come from the diversification of traditional retailers looking to maintain profits and relevance in an omnichannel consumer world.

While RepairQ has been wildly successful in a healthy channel, we have a vision for growth in a broader market and recognize our need for more robust back-office service management and reverse logistics.

 

How does merging with ServiceCentral change RepairQ?

Consumer demand for local service offerings by national retailers, OEMs, telecom providers, and other consumer services will be a catalyst for retail repair and service in the next five years. It is likely that by 2020, most remaining traditional US retailers will add and position premium service options at the local level. For example better omnichannel returns and exchanges, improved warranty support, and enhanced delivery services. These trends will expand the need for software solutions focusing on customer intake, service transaction management, disposition and reverse logistics. RepairQ is positioned to support customer intake and service transaction management in self-contained, retail-service models. We would need to invest substantial resources to develop the tools to add and support the addition of disposition and reverse logistic services. ServiceCentral thrives and holds an equally impressive reputation in this realm.

 

RepairQ and ServiceCentral share a vision.

ServiceCentral’s customer base, reach, and influence expands well beyond cellular repair into computers, automotive, and several other key categories. This allows for rapid adaptation of RepairQ to be engaged into new areas. ServiceCentral’s relationships and connections in these categories could be the catalyst we need to quickly expand into other channels they currently support.

Our strategic relationship with ServiceCentral will open the gates to formerly untouchable markets, and along with their vast network of diverse clientele, ServiceCentral will be supportive in consistently providing our existing markets with an end-to-end solution. RepairQ, in combining with ServiceCentral, has a unique opportunity to not only meet the challenges of retail diversification and partner connectivity but also is afforded a chance to bridge the technology gap between retail and reverse logistics more effectively than anyone else.

This evolution in RepairQ will bring some incredible opportunities to our customers and our commitment to you has never been stronger. You have always been our focus and creating the best retail management software has been our driving goal. As always, your input is invaluable to us as we continue development on RepairQ. Please let our team know of any questions or concerns. Thank you for joining us on this journey and I’m excited to see how we grow together.

If you would like to read the official press release, please click here.

Love, James