SERVICECENTRAL COOKIE POLICY

INTRODUCTION

ServiceCentral, RepairQ, and other members of ServiceCentral Technologies, Inc. (“ServiceCentral”, “we,” “us” or “our”) use “cookies” and other technologies (collectively, “cookies”) when you download, register with, or use ServiceCentral’s websites, services and applications (collectively, the “Services”). This Cookie Policy is a part of and incorporates our Privacy Statement.

WHAT ARE COOKIES?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website, and cookies save your information such as your user ID and your other preferences. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user’s device.

HOW DO WE USE COOKIES?

The Services use cookies to distinguish you from other users of the Services. This helps us to provide you with a good experience when you access any of our Services and allows us to improve our Services.

WHAT ARE THE DIFFERENT TYPES OF COOKIES?

There are different types of cookies, and they are usually divided into the following categories. Please note, however, that we will not use all of these types of cookies on every site you visit, and that some cookies fit into multiple categories:

  • Strictly necessary cookies. These cookies are required for the operation of the Services. They include, for example, cookies that enable you to log into secure areas of the Services. Without these cookies, certain Services you have requested cannot be provided. These cookies enable Services you have specifically requested.
  • Performance/analytical cookies. These cookies allow us to collect information about how users use the Services. For example, these cookies recognize and count the number of users and analyze how these users move around the Services when they are using them. Using these cookies helps us to improve the way the Services work. All information that these cookies collect is aggregated and anonymous. These cookies collect anonymized information on the Services you have accessed.
  • Functionality cookies. These cookies are used to recognize you when you return to the Services and to allow the Services to remember the choices you make (such as your user name, language or the region you are in). Using these cookies enables us to personalize our content for you and remember your preferences. For instance, one of our websites may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. They may also be used to provide Services you have asked for such as watching a video or commenting on a blog. The information these cookies collect are typically anonymized and cannot track your browsing activity on other websites These cookies remember choices you make to improve your user experience.
  • “Targeting” or advertising cookies. These cookies are used to deliver advertisements relevant to you and your interests. They are also used to limit the number of times you see such advertisements and messages, as well as to help measure the effectiveness of advertising campaigns. These cookies are usually placed by advertising networks with the permission of the relevant site owner. They remember that you have visited a site, and this information is shared with other organizations such as advertisers. These cookies collect information about your browsing habits to make advertising relevant to you and your interests.

CAN YOU LIMIT OR DISABLE COOKIES?

The cookies we use are designed to help you get the most from the Services, but if you do not wish to receive cookies, most browsers allow you to change your cookie settings or to fully disable cookies. In addition, your mobile operating system may let you opt out from having certain device identifiers used for interest-based advertising.

Please note that if you choose to refuse cookies you may not be able to use the full functionality of the Services.

Instructions on how to change your cookie settings or to disable cookies will typically be found in the “options” or “preferences” menu of your browser. In addition, you should refer to the instructions provided by your mobile device’s manufacturer for information on how to change your cookie settings. This information is typically available under the “settings” function of your mobile device.

To understand the browser-based settings, the following links may be helpful; otherwise, you should use the “Help” option in your browser for more details.

(a) Cookie settings in Internet Explorer

(b) Cookie settings in Firefox

(c) Cookie settings in Chrome

(d) Cookie settings in Safari on Apple devices

Deleting or blocking cookies using the above mechanisms may not be effective for all types of tracking technologies, such as Local Storage Objects (LSOs) like Flash objects or HTML5.

We are unable to respond to Do Not Track signals set by your browser at this time.

WHAT COOKIES DO WE USE?

These are the cookies we use generally in connection with the Services (excluding any cookies that are ServiceCentral customer-specific), which can be made available upon request:

Make separate tables for each product (ServiceManager and RepairQ, and maybe ServiceNetwork), and each marketing site ServiceCentral and RepairQ.

RepairQ

Cookie Name Domain(s) Category Duration Purpose
AWS ELB – AWSELB {subdomain}.repairq.io Session Mapping When the browsing session ends Used to map the session to the instance.
PHPSESSID {subdomain}.repairq.io Session Tracking When the browsing session ends PHP keeping track of the session
lastLocation {subdomain}.repairq.io 1 year
terminal_id {subdomain}.repairq.io 2 years
AWS Cloudfront – CloudFront-Details .repairq.io Speed and Efficiency When the browsing session ends Speeds up distribution of your static and dynamic web content, Required for Cloudfront
AWS Cloudfront – CloudFront-Key-Pair-Id .repairq.io Speed and Efficiency When the browsing session ends Required for Cloudfront
AWS Cloudfront – CloudFront-Policy .repairq.io Speed and Efficiency When the browsing session ends Required for Cloudfront
AWS Cloudfront – CloudFront-Signature .repairq.io Speed and Efficiency When the browsing session ends Required for Cloudfront
Facebook – _fbp .repairq.io “Targeting” or advertising cookies 90 days This cookie will help deliver our advertising to people who have already visited our website when they are on Facebook or a digital platform powered by Facebook Advertising. 
Google Analytics – _ga .repairq.io Performance/analytical cookies 2 years Used to distinguish users.
Google AdSense – _gcl_au .repairq.io 90 days Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.
Google Analytics – _gid .repairq.io 24 hours Used to distinguish users.
Hotjar – _hjIncludedInSample .repairq.io 365 days This cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate Heatmaps, Funnels, Recordings, etc.
Intercom – intercom-id-m4osq3p5 .repairq.io 9 months Anonymous visitor identifier cookie.
Intercom – intercom-session-m4osq3p5 .repairq.io 7 days Identifier for each unique browser session.
Zoho – repairq6-_zldp .repairq.io 2 years
Zoho – repairq6-_zldt .repairq.io 48 hours

RepairQ Marketing Site

Cookie Name Domain(s) Category Duration Purpose
AWS ELB – AWSELB {subdomain}.repairq.io Session Mapping When the browsing session ends Used to map the session to the instance.
PHPSESSID {subdomain}.repairq.io Session Tracking When the browsing session ends PHP keeping track of the session
lastLocation {subdomain}.repairq.io 1 year
terminal_id {subdomain}.repairq.io 2 years
AWS Cloudfront – CloudFront-Details .repairq.io Speed and Efficiency When the browsing session ends Speeds up distribution of your static and dynamic web content, Required for Cloudfront
AWS Cloudfront – CloudFront-Key-Pair-Id .repairq.io Speed and Efficiency When the browsing session ends Required for Cloudfront
AWS Cloudfront – CloudFront-Policy .repairq.io Speed and Efficiency When the browsing session ends Required for Cloudfront
AWS Cloudfront – CloudFront-Signature .repairq.io Speed and Efficiency When the browsing session ends Required for Cloudfront
Facebook – _fbp .repairq.io “Targeting” or advertising cookies 90 days This cookie will help deliver our advertising to people who have already visited our website when they are on Facebook or a digital platform powered by Facebook Advertising. 
Google Analytics – _ga .repairq.io Performance/analytical cookies 2 years Used to distinguish users.
Google AdSense – _gcl_au .repairq.io 90 days Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.
Google Analytics – _gid .repairq.io 24 hours Used to distinguish users.
Hotjar – _hjIncludedInSample .repairq.io 365 days This cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate Heatmaps, Funnels, Recordings, etc.
Intercom – intercom-id-m4osq3p5 .repairq.io 9 months Anonymous visitor identifier cookie.
Intercom – intercom-session-m4osq3p5 .repairq.io 7 days Identifier for each unique browser session.
Zoho – repairq6-_zldp .repairq.io 2 years
Zoho – repairq6-_zldt .repairq.io 48 hours
wordpress_logged_in repairq.io WordPress User/Login Session Remember User session
wordpress_test_cookie repairq.io WordPress User/Login Session Test if cookie can be set
wp-settings repairq.io WordPress User/Login 1 Year Used to persist a user’s wp-admin configuration.
wp-settings-time repairq.io WordPress User/Login 1 Year Time at which wp-settings-{user} was set
wfwaf-authcookie- repairq.io Wordfence User/Login 1 Month Performs a capability check of the current user before WordPress has been loaded.

ServiceCentral Marketing Site

Cookie Name Domain(s) Category Duration Purpose
ellipsis.sessionid servicecentral.com Session
_gat .servicecentral.com Google Analytics 1 Minute Used to Throttle request Rate
_gid .servicecentral.com Google Analytics 24 Hours Used to Distinguish Users
_ga .servicecentral.com Google Analytics 2 Years Used to Distinguish Users
_ecxepe .servicecentral.com 20 Years
_dc_gtm_UA-3256303-1 .servicecentral.com Google Tag Manager 1 Minute Used to Throttle request Rate
_MXBj_SURpRlk servicecentral.com 6 Months
_1ci_7ag23o86kjasbfd servicecentral.com 1 Year
wordpress_logged_in servicecentral.com WordPress User/Login Session Remember User session
wordpress_test_cookie servicecentral.com WordPress User/Login Session Test if cookie can be set
wp-settings servicecentral.com WordPress User/Login 1 Year Used to persist a user’s wp-admin configuration.
wp-settings-time servicecentral.com WordPress User/Login 1 Year Time at which wp-settings-{user} was set
wfwaf-authcookie- servicecentral.com Wordfence User/Login 1 Month Performs a capability check of the current user before WordPress has been loaded.

YOUR CONSENT

By using the Services, you accept the use of cookies in accordance with this Cookie Policy or any alternate policy provided by the specific site or app within the Services. This Cookie Policy applies in addition to, but not instead of, ServiceCentral’s Terms of Use or any applicable contractual provision for the particular aspect of the Services being used.

CONTACT US

If you have any questions about this policy or our use of cookies, please contact us at info@servicecentral.com.