While the health and well-being of our customers, employees, and communities is our top priority during the COVID-19 pandemic, we are taking critical measures to ensure your services continue without interruption. Here are the most important steps we are taking:

• We’ve limited business travel and encouraged employees to leverage technology to hold business meetings whenever possible.

• ServiceCentral has always embraced a flexible work from home policy for our employees. In compliance with the government’s recommendation for social distancing, we have requested our employees to work remotely daily, and will continue supporting our networks and you, our customers, with the high-quality service you rely on.

Our teams have detailed plans to ensure our standards of customer service and responsiveness continue to avert service risks during this time. In addition, our cloud-based platforms are designed to run smoothly and without interruption from anywhere in the world.

We will continue to be vigilant, but if you have any questions regarding our preparedness to support your business needs and abate potential disruptions, please contact your account manager or our Technical Support Team at support@servicecentral.com.