Customers

With RepairQ, your Retail Repair shop can create exceptional customer experiences before, during, and after sales, as well as perpetually managing each relationship.

Customer Management

Managing your customer relationships is essential to any service business. RepairQ offers powerful tools to manage your consumers and corporate accounts with visibility into contacts, sales history, equipment, opportunities, and more.

  • Manage your Customers across your entire organization
  • See historic sales, repair, equipment, and referrals
  • Assign special payment rules like invoicing, credit, or taxes
  • Track Opportunities and notes for each account

In-store Experience: Qpop™

Give your customers an exceptional experience during check-in and checkout using RepairQ’s tablet app, Qpop. With Qpop, you have a dedicated visual presentation that supports your customer counter experience.

  • Present digital advertising at your Point of Purchase
  • Provide a visual aid for selling services and confirming prices
  • Share visual aids and form content
  • Collect consumer input and electronic signatures

Online Experience: Qsite™

Provide your customers with an online portal to check on their tickets. Qsite can provide your customers a brief summary of their open tickets including the current status, balance due, last updated time, and notes.

  • Gives you a turnkey, branded customer service portal
  • Provides real-time updates to your customers
  • Easily embed Qsite in your current website
  • Check statuses using our APIs

Customer Communication

RepairQ’s communication automation tools makes it easy to build and manage emails and text messages, that are delivered to your customers based on the rules you define. RepairQ’s Revv integration helps deliver post-sales surveying and online reviews from your best customers.

  • Easily create email and text templates to send to your customers
  • Create rules to deliver communications automatically
  • Utilize Revv to deliver intuitive post sales surveys
  • Target your best customers to leave reviews online

Ready to get started?

RepairQ is flexibly priced to meet your current needs as well as help accommodate your growing business over time.

Want to speak to a human? Give us a call! 1.877.230.6317