Over a decade ago, we opened a small development shop focused on building powerful applications. For years, we honed the craft of coding and sharpened our understanding of sales, marketing, fulfillment, and business management.
After years of supporting a diverse range of clients with software solutions, we set out to build something of our own. We surveyed select opportunities in energy, health, manufacturing, and retail, when we recognized our strong connection with the retail sector of the wireless industry.
“We’ve been building robust, enterprise web apps for over 10 years.”
The massive influx of touch screen devices in the mid 2000’s, coupled with their cost of repair versus replacement, presented a great opportunity. We recognized that the industry would experience explosive growth as thousands of retailers opened new doors to facilitate repair of this new (and damage-prone) class of technology products.
Having done our due diligence, we felt confident in our ability to provide a technology solution where none existed. We knew we were able to build a first rate system to help these retailers manage their daily operations, while scaling our platform to meet the demand that would be placed on them.
“RepairQ was built specifically for the mobile device repair industry.”
It seemed the perfect fit for us and presented a challenge worthy of our pursuit and investment. So, driven by our desire to continue innovating and our encouragement in the pioneering spirit of mobile device repair, we went to work studying the industry. Our research involved interviewing dozens of trending stores, franchises, and vendors. Not stopping there, we sent top level employees to become certified technicians at a reputable cell phone repair training school to ensure we understood every angle. After several years of building, testing, and refactoring; we launched the cell phone repair industry’s first, comprehensive, business management software, RepairQ (2012).
“We don’t repair phones. But we know the industry.”
Today, our team is constantly striving to provide features that align industry needs, functionality that fits your workflow, and efficiency that drives profitability. We are a trusted partner, helping hundreds of companies, from single locations to national franchises, more easily manage and optimize their daily operations. We continue to keep our heads to the ground, anticipating industry trends, listening to our customers, and collaborating with key consultants in the industry to ensure RepairQ continues to be the trusted choice for software in the mobile device / cell phone repair industry.
“We release features and improvements, informed by customers and industry leader feedback, on a continual cycle.”
RepairQ’s mission has always been to help retail repair and service businesses be more organized, more efficient, and more profitable. It’s more than our job. It’s our passion. Over the past seven years, RepairQ has grown from a tiny, fledgling software company within the mobile retail repair industry into a game-changing titan. Our constant feature updates, brilliant support specialists, and attention to our customers’ desires have all worked together to bring us to where we are today. There are unique problems facing repair and many service-based retailers that conventional retail management solutions simply overlook – creating a nice position for RepairQ moving forward. While certain software have found success in highly niche service channels like restaurant, beauty and wellness, home mechanical, auto, and computer repair, very few have taken a clear lead to improve retail operations across multiple service channels. This is where RepairQ is headed: to expand beyond the cellular repair channel and provide a platform highly applicable to a broader repair and service retail market.
“There are unique problems facing repair and many service-based retailers that conventional retail management solutions simply overlook.”
The cellular repair niche, along with the service category itself, is diversifying. It’s rapidly adapting, especially in the consumer product categories of personal electronics. It’s highly likely retail services will continue to broaden, where unique specializations are replaced with broader applications covering most high-value property. These retailers will rely more on integrated tools, on-the-fly knowledge, referral networks of specialists, and industry partners to provide consumer traffic. This will require software to help automate, integrate, and manage.
We also believe that while the US retail economy is shrinking, the local service and repair channels of retail are positioned to not only survive the current decaying retail trend but actually grow. Much of this growth will come from the diversification of traditional retailers looking to maintain profits and relevance in an omni-channel consumer world.
While RepairQ has been wildly successful in a healthy channel, we have a vision for growth in a broader market and recognize our need for more robust back-office service management and reverse logistics.
“RepairQ has a vision for growth in a broader market and recognize the need for more robust back-office service management and reverse logistics.”
Consumer demand for local service offerings by national retailers, OEMs, telecom providers, and other consumer services will be a catalyst for retail repair and service in the next five years. It is likely that by 2020, most remaining traditional US retailers will add and position premium service options at the local level. For example better omni-channel returns and exchanges, improved warranty support, and enhanced delivery services. These trends will expand the need for software solutions focusing on customer intake, service transaction management, disposition and reverse logistics. RepairQ is positioned to support customer intake and service transaction management in self-contained, retail-service models. We would need to invest substantial resources to develop the tools to add and support the addition of disposition and reverse logistic services. ServiceCentral thrives and holds an equally impressive reputation in this realm.
ServiceCentral’s customer base, reach, and influence expands well beyond cellular repair into computers, automotive, and several other key categories. This allows for rapid adaptation of RepairQ to be engaged into new areas. ServiceCentral’s relationships and connections in these categories could be the catalyst we need to quickly expand into other channels they currently support.
Our strategic relationship with ServiceCentral will open the gates to formerly untouchable markets, and along with their vast network of diverse clientele, ServiceCentral will be supportive in consistently providing our existing markets with an end-to-end solution. RepairQ, in combining with ServiceCentral, has a unique opportunity to not only meet the challenges of retail diversification and partner connectivity but also is afforded a chance to bridge the technology gap between retail and reverse logistics more effectively than anyone else.
This evolution in RepairQ will bring some incredible opportunities to our customers and our commitment to you has never been stronger. You have always been our focus and creating the best retail management software has been our driving goal. As always, your input is invaluable to us as we continue development on RepairQ. Please let our team know of any questions or concerns. Thank you for joining us on this journey and I’m excited to see how we grow together.
If you would like to read the official press release about RepairQ and ServiceCentral Technologies Inc. merger, please click here.