After signup, you will receive a welcome email with your RepairQ web address, username, password and quick start guide. In addition, you will receive a followup from our onboarding team to discuss your business needs and next steps.
During the first 30 days, your new store has access to our onboarding team and special one-on-one consulting and training.
In addition, we have a comprehensive knowledge base for Q&A, walk-throughs, and setup guides as well as a library of video tutorials to help you get started.
Depending on your company size and needs, we can also provide special on-boarding and support services and plans. Contact us for more details.
RepairQ is a web app, so all you need to get started is a web browser on your PC, Mac or mobile device. Most typical peripherals like receipt printers, cash drawers, and barcode scanners work as well. See our hardware recommendations page for a list of peripherals our customers recommend.
Yes, your inventory items and stock levels can be added through our PO feature or imported through spreadsheet templates. We’ve partnered with a number of suppliers, so if you’d like to use their recommended catalog, we can load it for you. Need assistance importing your catalog, inventory and stock-levels from another system? No problem, our staff can work with you and your legacy inventory exports to migrate to RepairQ (additional fees may apply).
The security of your transactional, financial and customer data is critically important to us. We guard your data meticulously through industry-standard practices as well as leveraging industry-leading technologies and services for data encryption, data backup and recovery. Learn more about hosting security. Learn more about payment processing security.
RepairQ is built with corporate-sized, enterprise-focused businesses in mind. From regional chains to national franchises, we will work with you to help build a sustainable and scalable solution that will return a strong ROI.
If you have or plan to open a dozen or more locations in the next 12 months, let’s visit. We want you to feel confident that RepairQ fits your corporate vision and supports your growing needs. Please call 1-877-230-6317 and visit with our sales team.
We are constantly planning, evaluating, building and launching new features based on industry research, customer feedback and consulting from key industry leaders. If you don’t see it, we likely have it already or plan to add in soon! Contact us at firstname.lastname@example.org to ask about a specific feature.
If your request isn’t on our development roadmap, we may be able to assist you through our custom development services (additional costs may apply).
Existing customer with a request? Visit support.repairq.io to submit your request.