ServiceCentral’s RepairQ® joined the ranks of elite SaaS companies in achieving SOC 2 attestation, adding audited confidence to its already solid system of controls and internal processes. The CPA firm Aprio provided the AICPA audit, specifically tailored for service providers that process and store customer data in the cloud.
“Every company that stores sensitive data has a responsibility to its customers to take every measure to secure their information, prevent data theft, and implement controls. Data breaches are common and can devastate both businesses and consumers. RepairQ is committed to taking every measure we can to protect them,” said Jeff Foster, Chief Technology Officer for ServiceCentral.
The announcement comes during National Cybersecurity Awareness Month (NCSAM) presented by CISA and the National Cyber Security Alliance (NCSA) who are encouraging “individuals and organizations to own their role in protecting their part of cyberspace, stressing personal accountability and the importance of taking proactive steps to enhance cybersecurity. NCASM emphasizes, ‘If You Connect It, Protect It,’ a theme ServiceCentral can relate to as they work to expand ServiceNetwork™, SC’s ecosystem of manufacturers, third party authorizers, insurers, service providers and depots. SC is working to connect organizations so they can do business smarter while giving consumers more flexibility when getting devices repaired.
RepairQ is a comprehensive point of sale, repair tracking, and business management solution developed specifically for the mobile device repair industry. RepairQ focuses on automating your daily operations and is constantly adding new features and qualified integrated partners.
ServiceCentral software helps track the service needs of millions of products around the world. Through our products, RepairQ, ServiceManager, and ServiceNetwork; we support thousands of businesses, managing each stage of a product’s life after-sale, from manufacturing and insurance, to depots and service centers.
Sarah is the Director of Marketing for ServiceCentral. In her role, she focuses on creating engaging content and optimizing its delivery to reach people interested in repair and reverse logistics. In her life outside the office, Sarah loves to bass fish and spend time with her two daughters.