Email Support

Email support is available 9am – 5pm CST, Monday through Friday.

When you email us, a support ticket is automatically generated. Emergency issues are responded to ASAP. Non-emergency issues are responded to within 1 business day. Register a support account and track your issues and resolution online at http://support.repairq.io

Phone Support

Phone support is available 9am – 5pm CST, Monday through Friday.

Phone support is included for enterprise plan customers. A $35 per incident fee is charged to standard plan customers calling for training (After 30 day onboarding) or assistance correcting a user error. Calls to report software-originated issues are never charged for.

Call +1.877.230.6317 Ext 2 for support.

RepairQ Knowledge Base

  • Provides resources to help you get started with RepairQ
  • Contains walkthroughs and video training for you and your employees
  • Diagnose hardware configuration and read use cases
  • Learn about software configurations for different business practices

RepairQ Blog

We regularly publish information about upcoming features and releases as well as share business practices, industry knowledge and case studies to help you improve your repair business.

Release Tracking

We are constantly improving RepairQ. Track our latest major and minor releases.

After-Hours Support

Our after-hours team monitors software performance and is ‘on-call’ to respond to emergencies issues only (issues that restrict or disable fundamental use of the software). Emergency support is offered as a courtesy. Availability is limited and not guaranteed. If you experience an emergency issue, after-hours, email support@repairQ.io with EMERGENCY in the subject.